Syed Nawazuddin
Riyadh
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Key Account Manager
Atria Convergence Technologies
07.2022 - Current
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Strengthened client relationships through regular communication and effective problemsolving.
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Responsible for identifying the right opportunity for new rollouts to increase our coverage and share in potential Hi rise apartments, Flatbed markets, B2B buildings, IT parks etc
Business Development Executive
Bharati Airtel
01.2016 - 12.2021
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.Ø Prioritizing the Funnel based on Business opportunity / feasibility/profile etc.
- Evaluating the BOQs from technical and arrive at the optimum solution.
- Conduct meetings with the builders/RWA and explain about our product/Concept and get permission to wire up the building for FTTH readiness.
- Ensuring seamless end to end project execution of Fibre connectivity by coordinating with the respective inter departments /cross functional teams.
- Post project execution ensuring desired extraction by having proper interlock with the sales team.
- Maintaining critical dashboards in terms of funnel/approval taken / Project stage with mile stones/ utilization level etc. in order to have clear visibility to the management and to take corrective actions.
- Identifying the market potential & should be able to assess the market potential value
- Collaborated with sales and marketing departments to support client acquisition.
Electrical Site Engineer
Ittihadi Infra Saudi Co Ltd
10.2010 - 08.2015
- Conducted specialized testing procedures to validate the performance of installed electrical systems before final handover.
- Increased safety standards by conducting thorough risk assessments and implementing preventive measures for electrical installations.
- Prepare scope of work and modify the existing systems according to the standards as per drawings.
- Prepare Bill of quantity for the required project and assign to the contractors.
- Understanding the technicality and operational logic behind the working of the product.
- To bring the Project from Concept to Commissioning,
- Coordinated materials delivery and organization to maintain smooth flow of work.
- Coordinated effectively with utility companies during power supply connections, ensuring uninterrupted service for end-users upon completion of the project.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
VIF College
Hyderabad05.2008
Skills
- CRM software proficiency
- Client Needs Assessment
- Sales program creation
- Key Account Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Achieved by completing with accuracy and efficiency.
Skills
business development, closing, contract negotiations, contract negotiation, clients, delivery, documentation, due diligence, Engineer, , focus, LAN, leadership, legal, logistics, market, Marketing, mechanical, office, works, negotiations, Network, Networking, Oil, PDH, processes, procurement, quality, relationship building, research, risk management, sales, scheduling, , strategic, telecommunications, Telecom, phone, transmission, Utilities, VPN, VoIP, WAN
Timeline
Key Account Manager
Atria Convergence Technologies
07.2022 - Current
Business Development Executive
Bharati Airtel
01.2016 - 12.2021
Electrical Site Engineer
Ittihadi Infra Saudi Co Ltd
10.2010 - 08.2015
Bachelor of Science - Electrical, Electronics Engineering Technologies
VIF College
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