Lina Alyahyae
Al Khobar
Summary
Dynamic Operations Supervisor with a proven track record of enhancing operational efficiency and team productivity through effective leadership and innovative process improvements. Skilled in operations management, customer engagement, and sales excellence, with a keen eye for detail and a compassionate approach to leadership. Known for fostering positive team environments, setting clear boundaries, and driving service quality enhancements. Passionate about fairness and organization, excelling in creating harmonious, results-driven workplaces while maintaining empathy and a caring attitude.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Norma.saudi
09.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Supervise staff with fairness and professionalism, fostering a positive and respectful work environment.
- Oversee room operations, effectively organizing schedules and workflows to ensure seamless operations.
- Cultivate a collaborative team culture through clear communication, support, and leadership.
- Develop and implement organizational strategies to enhance service quality and operational efficiency.
- Provide training and mentoring to staff, empowering them to achieve higher levels of productivity and performance.
- Streamline processes to save time and resources, contributing to the overall success of operations.
Promotions Representative
Freelance/Contract Work
08.2022 - 09.2024
- Promoted a variety of well-known brands and products, including Galaxy Date Sweets, Herbal Essences Shampoo, Nivea Moisturizers, STC Jawwy, and Virgin SIM cards.
- Supported the launch of establishments such as Virgin Mobile services.
- Engaged with customers to create awareness and drive product adoption through demonstrations and interactive sessions.
- Provided feedback to clients about customer preferences and market trends.
- Managed on-site organization of promotional events, ensuring smooth operations and exceptional customer experiences.
Customer Service Associate
Dopeamine
02.2020 - 08.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Trained new associates in customer service protocols, elevating overall team's performance.
Skills
- Attention to detail
- Patience and empathy
- Cash handling and management
- Issue resolution
- Product restocking
- Payment processing
- Operations and Team Management
- Customer Engagement and Sales Excellence
- Strong Organizational and Planning Abilities
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Operations Supervisor
Norma.saudi
09.2024 - Current
Promotions Representative
Freelance/Contract Work
08.2022 - 09.2024
Customer Service Associate
Dopeamine
02.2020 - 08.2022
Similar Profiles
Mohamed SallamMohamed Sallam
Assistant production manager at Diwan Printing PressAssistant production manager at Diwan Printing Press
Bechir SamaaliBechir Samaali
Head Pastry Chef at Mawoud Lounge Al KhobarHead Pastry Chef at Mawoud Lounge Al Khobar
Reem Ibrahim AlYazidReem Ibrahim AlYazid
Sales Associate at Jarir BookstoreSales Associate at Jarir Bookstore
Ali Rizwan AkhtarAli Rizwan Akhtar
Project Manager at WorleyProject Manager at Worley
Christopher DanielsChristopher Daniels
Operations Supervisor at FedEx FreightOperations Supervisor at FedEx Freight