Lina Alyahyae
Al Khobar
Summary
Dynamic Operations Supervisor with a proven track record of enhancing operational efficiency and team productivity through effective leadership and innovative process improvements. Skilled in operations management, customer engagement, and sales excellence, with a keen eye for detail and a compassionate approach to leadership. Known for fostering positive team environments, setting clear boundaries, and driving service quality enhancements. Passionate about fairness and organization, excelling in creating harmonious, results-driven workplaces while maintaining empathy and a caring attitude.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Norma.saudi
09.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Supervise staff with fairness and professionalism, fostering a positive and respectful work environment.
- Oversee room operations, effectively organizing schedules and workflows to ensure seamless operations.
- Cultivate a collaborative team culture through clear communication, support, and leadership.
- Develop and implement organizational strategies to enhance service quality and operational efficiency.
- Provide training and mentoring to staff, empowering them to achieve higher levels of productivity and performance.
- Streamline processes to save time and resources, contributing to the overall success of operations.
Promotions Representative
Freelance/Contract Work
08.2022 - 09.2024
- Promoted a variety of well-known brands and products, including Galaxy Date Sweets, Herbal Essences Shampoo, Nivea Moisturizers, STC Jawwy, and Virgin SIM cards.
- Supported the launch of establishments such as Virgin Mobile services.
- Engaged with customers to create awareness and drive product adoption through demonstrations and interactive sessions.
- Provided feedback to clients about customer preferences and market trends.
- Managed on-site organization of promotional events, ensuring smooth operations and exceptional customer experiences.
Customer Service Associate
Dopeamine
02.2020 - 08.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Trained new associates in customer service protocols, elevating overall team's performance.
Skills
- Attention to detail
- Patience and empathy
- Cash handling and management
- Issue resolution
- Product restocking
- Payment processing
- Operations and Team Management
- Customer Engagement and Sales Excellence
- Strong Organizational and Planning Abilities
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Operations Supervisor
Norma.saudi
09.2024 - Current
Promotions Representative
Freelance/Contract Work
08.2022 - 09.2024
Customer Service Associate
Dopeamine
02.2020 - 08.2022
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