Reem Alshehri
Riyadh ,Saudi Arabia
Summary
Passionate about improving and developing everything that is part of the tasks and reflects excellently on the overall work. An ambition to be a part of every success achieved in my work environment. Good at adapting to all work environments especially the administrative field.
Overview
2026
2026
years of professional experience
Work history
Customer Service Representative
SolexPlus - LG project
Riyadh, Saudi Arabia
11 2022 - 03 2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- be a floor manager instead of my supervisors in case the are busy with a business. To answer all of the agents question and guide them.
- Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.
- Set office policies and procedures to keep team members coordinated.
Operation supervisor
JSOUR by TAMKEEN TECHNOLOGY - LG project
Riyadh, Saudi Arabia
03 2023 - 08.2025
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
- Documented completed works for accurate progress and performance monitoring.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Increased team productivity through effective staff planning, coordination and task delegation.
Operation supervisor
JSOUR by TAMKEEN TECHNOLOGY - HONOR project
Riyadh, Saudi Arabis
08.2025 - Current
- Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Reduced risks by implementing robust control measures in operations.
- Monitored daily operations closely to ensure smooth functioning.
- Used analytical tools to forecast operational needs and resource requirements.
Education
Bachelor - English Language
Princess Noura bint Abdulrahman University
Skills
- Microsoft expert
- Reports writing
- AI expert
- Strategic planning
- Reporting CEO emails
- Reporting VOC cases and analysis it
- Public speech
- Reporting B2B Data
Languages
English
Advanced (C1)
Timeline
Operation supervisor
JSOUR by TAMKEEN TECHNOLOGY - HONOR project
08.2025 - Current
Bachelor - English Language
Princess Noura bint Abdulrahman University
Customer Service Representative
SolexPlus - LG project
11 2022 - 03 2023
Operation supervisor
JSOUR by TAMKEEN TECHNOLOGY - LG project
03 2023 - 08.2025
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