Michelle Neal
Hamley Bridge,SA
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over many years of administration, project coordination and Department of Defence experience.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Store Manager
Hamley Bridge General Store & Post Office
3 2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Coordinated with regional post office managers to share best practices, streamline efficiency, and improve overall performance across locations.
- Strengthened community relations through participation in local events and open houses, increasing public awareness of postal services.
- Developed strong relationships with local businesses to increase bulk mailing contracts and grow revenue streams.
- Managed flow, operations and management servicesfor daily post office visitors.
Project Coordinator
Projects & Construction
2023.02 - 2023.10
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
Security Duty Officer
Joint Defence Facility Pine Gap (JDFPG)
2019.07 - 2023.02
- Provided support during crisis situations by acting as a liaison between stakeholders.
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
- Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Monitored surveillance systems for potential threats, allowing for quick identification and resolution of issues.
- Facilitated incident debriefs, incorporating lessons learned into future plans and strategies.
- Developed strong relationships with local law enforcement agencies, promoting cooperation during joint operations.
- Trained new duty officers on company policies and procedures, ensuring consistent performance across the team.
- Reduced response times for emergency situations through regular training and drills.
Call Centre Operator (Navy Reservist)
National Welfare Coordination Centre
2014.01 - 2019.07
- Act as first point of contact for Defence members and their families for information on deployed personnel.
- Process all forms relating to Deployments for Navy, Army and Airforce Personnel.
- Maintain emergency contact database.
- Pass urgent information from families to deployed personnel where the member’s unit is not directly contactable.
- Provide information about mailing addresses and postal arrangements for overseas deployments.
Communications and Intelligence Officer
Top Secret Registry
2017.07 - 2019.03
- Conduct compartment security briefs on behalf of Australian Signals Dirctorate (ASD) to all HQJOC personnel.
- Conduct all overseas travel briefings and debriefings for HQJOC members.
- Log all correspondence for all security matters pertaining to HQJOC.
- Managed sensitive information with discretion, ensuring proper handling and dissemination to authorized personnel only.
- Briefed upper-level personnel on emerging threats.
- Verified visitor security clearances and eligibility for access into SCIFs.
Executive Business Support and Security Officer
Joint and Operations Analysis Division
2011.11 - 2017.07
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided exceptional administrative support by managing calendars, drafting correspondence, and organizing filing systems for streamlined operations.
- Coordinated schedules, travel arrangements, and event logistics for executive leadership team members while maintaining confidentiality of sensitive information.
- Streamlined office operations by implementing efficient task management systems and digital file organization.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Administration Officer
Cadets Branch-Air Force
2010.12 - 2011.07
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Managed team petty cash, purchase orders and account transactions.
- Processed purchase orders, service contracts and financial reports.
- Managed company schedule to coordinate calendar and arrange travel.
Database and Administration Manager
HMAS HARMAN Reserve Centre
2008.11 - 2011.07
- Manage and maintain the 9 navy reserve databases daily.
- Brief and prepare reserve members before taking up reserve employment.
- Process transfers of sailors and officers between permanent and reserve service.
- Provide weekly and monthly email service to 5,800 reserve members on the database.
- Conduct ad hoc occupational health and safety to new members.
- Provide reserve service information to Harman Command Team as required.
- Provide advice on medical, dental and physical requirements to naval reserve members.
- Attend weekly and monthly divisional meetings.
- Assist with financial management tasks.
Administration Clerk
Head Quarters Defence Force Recruiting
2007.10 - 2009.10
- Manage all incoming and outgoing correspondence using Objective (DRMS).
- Sort and dispatch defence travel budget calculators for all ADF personnel with HQDFR.
- Process forms for ADF members from all 26 DFR centers around Australia.
- Maintain all files held in HQDFR.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Provided clerical support, addressing routine, and special requirements.
- Handled incoming phone calls and answered questions from callers.
Project Support Officer
Directorate of Minor Capital Projects-Navy
2007.10 - 2006.05
- Arranged internal meetings, provided supporting information and arranged catering.
- Conducted post-project evaluations, analyzing outcomes to identify areas for improvement and lessons learned.
- Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
- Conducted comprehensive research to inform data-driven decisions throughout the course of each project.
- Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
Education
No Degree -
Royal Australian Navy Recruit Training
HMAS Cerberus 2001.04 -
High School Diploma -
Merici College
Canberra, ACT 2001.04 -
Skills
Customer Service Management
Employee Training
Team Development
Retail Inventory Management
Store operations
Shift Scheduling
Operations Management
Problem-Solving
Staff Management
Friendly and Positive
Cash Management
POS Systems
Inventory Management
Team Leadership
Store Opening and Closing
Customer Service
Risk Management
Project Coordination
Project Management
Time Management
Flexible and Adaptable
Resource Management
Spreadsheet tracking
Resource Coordination
Training and Development
Conflict Resolution
Competenciesandqualifications
- Successfully completed SAP introduction, Accounts payable, Purchase Order Officer/Approver, Goods Receipt Officer, Simple Procurement.
- Completed file archiving and sentencing course at National Archives of Australia.
- Completed Pmkeys training and achieved competency.
- Consistently demonstrated a very high level of pro-activity.
- Attended Essentials of Supervision course.
- Completed Certificate 1V in Frontline Management.
- Completed Defence Security Officer Course.
- Completed Life Line Training and ASSIST Course.
- Currently hold a Positive Vetting (TSPV)security Clearance.
- Competent user of Objective.
Peoplemanagementskills
I apply modern human resource and management practices (equity and diversity, occupational health and safety).
I display strong people management skills.
Attributes
I have a demonstrated record of understanding complex concepts and ability to learn new tasks.
I am diligent, reliable and highly motivated.
I display strong team orientation; I am able to work in groups or independently and achieve outcomes that comply with quality standards.
I display effective time management skills.
Certification
Australia Post - LPO - License -
Timeline
Australia Post - LPO - License -
2024-03
Project Coordinator
Projects & Construction
2023.02 - 2023.10
Security Duty Officer
Joint Defence Facility Pine Gap (JDFPG)
2019.07 - 2023.02
Cert IV Business Studies
2019-03
Communications and Intelligence Officer
Top Secret Registry
2017.07 - 2019.03
Government Procurement - Dept of Defence
2015-06
Call Centre Operator (Navy Reservist)
National Welfare Coordination Centre
2014.01 - 2019.07
Executive Business Support and Security Officer
Joint and Operations Analysis Division
2011.11 - 2017.07
Administration Officer
Cadets Branch-Air Force
2010.12 - 2011.07
Database and Administration Manager
HMAS HARMAN Reserve Centre
2008.11 - 2011.07
Administration Clerk
Head Quarters Defence Force Recruiting
2007.10 - 2009.10
Project Support Officer
Directorate of Minor Capital Projects-Navy
2007.10 - 2006.05
No Degree -
Royal Australian Navy Recruit Training
2001.04 -
High School Diploma -
Merici College
2001.04 -
Store Manager
Hamley Bridge General Store & Post Office
3 2024 - Current