Waleed Otif
Jeddah
Summary
Accomplished Customer Service Representative of 12 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
16
16
years of professional experience
Work History
Customer service representative
Riyad Bank
01.2010 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
- Upsold new products and accessories to customers, capturing significant increases in add-on sales
- Adhered strictly to policies and procedures for continued company compliance
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Administrative Assistant
Alwan Co
02.2008 - 01.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Trainee
Saudi Airline
03.2008 - 07.2008
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
Diploma of Higher Education - Accounting
College of technology
Jeddah, Saudi ArabiaSkills
- System implementation
- Sales negotiating
- Microsoft Office
- Customer sales support
- Results oriented
- Problem solver
- Salesforce
- Sales expertise
- Excel proficiency
- Team management
- Sales enquiry handling
- Credit card processing
- Strategic sales knowledge
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Awarded “Employee of the 1st, 2nd and 3rd quarter” in [2023].
- Resolved product issue through consumer testing.
Languages
Arabic
English
Timeline
Customer service representative
Riyad Bank
01.2010 - Current
Trainee
Saudi Airline
03.2008 - 07.2008
Administrative Assistant
Alwan Co
02.2008 - 01.2009
Diploma of Higher Education - Accounting
College of technology
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