MARIAM ALANAZI
Order taker
Riyadh City
Summary
Organized in Dining Room Attendant offering 3 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
In-Room Dining Order Taker
Mandarin Oriental Hotel Group
2022.02 - Current
- Enhanced guest satisfaction by efficiently taking and processing in-room dining orders with attention to detail.
- Contributed to team effort by cross-training in other areas of the hotel as needed, increasing departmental efficiency and productivity.
- Provided exceptional customer service by promptly addressing issues or concerns raised by guests during their dining experience.
- Assisted management with inventory control measures by providing accurate information regarding stock levels and product usage trends.
- Assisted guests with menu selections, providing recommendations based on dietary preferences and restrictions.
- Increased repeat business by building rapport with guests through friendly and professional interactions.
Restaurant Hostess
Red Chilli Restaurant
2021.01 - 2021.09
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Kindergarten Teacher
Noor El Hidaya School
2016.03 - 2019.02
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented differentiated instruction strategies to meet diverse learning needs of all students.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Developed strong relationships with families to address any concerns or issues impacting student success.
Education
Associate of Science - Hospitality Administration And Management
Umm Alqura
Riyadh, Saudi Arabia 2001.04 -
Skills
Food safety understanding
Salesmanship
Order Accuracy
Memory retention
Staff Supervision
Quality Control
Problem-solving aptitude
Team Player
Guest Relations
Certification
Hospitality experience program 1 Week
Timeline
Business etiquette Ministry of tourism
2023-12
Event planning and execution Ministry of tourism
2023-11
VIP service protocols Ministry of tourism
2023-11
GTTP Concierge certificate United Kingdom
2023-08
Hospitality experience program 1 Week
2022-06
In-Room Dining Order Taker
Mandarin Oriental Hotel Group
2022.02 - Current
Restaurant Hostess
Red Chilli Restaurant
2021.01 - 2021.09
Kindergarten Teacher
Noor El Hidaya School
2016.03 - 2019.02
Associate of Science - Hospitality Administration And Management
Umm Alqura
2001.04 -
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