Ameera Al-Jabbar
Customer Services Representative
Riyadh,01
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Having technical experience in patients relations, hospital appointment management, and other professional administrative tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mirror of Arab Contracting Company
Admirative Assistant
12.2018 - 05.2019
- Maintained relationships with suppliers and other infernal and external stakeholders.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Stored and filed contract documents in orderly, organized systems.
- Prepared and issued reports on contract performance and compliance.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed multiple contracts simultaneously, prioritizing tasks effectively to meet deadlines and client objectives.
- Established strong relationships with vendors and suppliers, ensuring timely deliveries and quality products for projects.
- Collaborated with the finance department to monitor project budgets and ensure timely payment of invoices, resulting in strong vendor relationships.
- Arrange meetings with concerned department heads as required.
Dr. Abdulaziz Al-Ajaji Dental Polyclinic Clinics
Patients Services Representative
06.2014 - 11.2018
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Maintained patient confidentiality by adhering to regulations and diligently updating records as needed.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Princess Nourah Bint Abdulrahman University -
Bachelor of Social Services
Riyadh 04.2001 -
Skills
Presentations
Certification
Social Services Specialist (One Year Program)
Timeline
Mirror of Arab Contracting Company
Admirative Assistant
12.2018 - 05.2019
Social Services Specialist (One Year Program)
12-2017
Dr. Abdulaziz Al-Ajaji Dental Polyclinic Clinics
Patients Services Representative
06.2014 - 11.2018
Princess Nourah Bint Abdulrahman University -
Bachelor of Social Services
04.2001 -
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