Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Basem Morsy

Tourism Manager
Jeddah,Makkah

Summary

  • Qualified Sales manager with 10 years working for tourism and hospitality organizations, delivering high-quality customer services and sales figures service.
  • Highly detail-orientated and organized self-starter who works well independently to get the job done to the satisfaction of the client.

Overview

11
years of professional experience

Work History

Fast Aviation Travel & Tourism
Jeddah, Makkah

Tourism Manager
06.2018 - Current

Job overview

  • Created lists of potential customers based on regional markets and assigned sales tasks to the team.
  • as the company started the Easy Umrah OTA project earlier in the year 2020, I was responsible for contracting & sales in Makkah, Madinah, and Jeddah.

Fast Aviation Travel & Tourism
Jeddah, Makkah

Sales Manager
01.2016 - 06.2018

Job overview

  • Achieved high customer satisfaction for [duties performed].
  • Collaborated with operation team and clients to ensure the delivery of efficient, high-quality service.
  • Consistently received positive feedback from guests on performance reviews.

Fast Aviation Travel & Tourism
Jeddah, Makkah

Assistant Sales Manager
05.2013 - 01.2016

Job overview

  • Determining clients’ needs and suggesting suitable travel packages
  • Organizing travels from beginning to end, including tickets, accommodation and transportation
  • Supplying travelers with pertinent information and useful travel/holiday materials
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Attend conferences to maintain familiarity with tourism trends
  • Reach the revenue and profit targets

Anwar Almadinah Movenpick Hotel
Al Madinah

Guest Relation Coordinator
12.2012 - 05.2014

Job overview

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Establish friendly relationships with regular hotel clients

Jannat Travel & Tourism
cairo

Assistant Sales Manager
07.2011 - 10.2012

Job overview

  • Book transportation, make hotel reservations and collect payment/fees
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Deal with occurring travel problems, complaints or refunds
  • Attend travel seminars to remain updated with tourism trends
  • Enter data into our software and maintain client files

Education

Faculty of Commerce - Tanta University

Bachelor of Accountancy from Accounting
09.2006 - 09.2010

University Overview

Skills

Excellent knowledge of computer reservations systems, GDS systems and e-travelling Strong sales skills and commercial awareness Ability to interact, communicate and negotiate effectively Relationship/team building Commitment to quality and service Strong communication skills Inventory control Profit enhancement

Software

Intermediate

Timeline

Tourism Manager
Fast Aviation Travel & Tourism
06.2018 - Current
Sales Manager
Fast Aviation Travel & Tourism
01.2016 - 06.2018
Assistant Sales Manager
Fast Aviation Travel & Tourism
05.2013 - 01.2016
Guest Relation Coordinator
Anwar Almadinah Movenpick Hotel
12.2012 - 05.2014
Assistant Sales Manager
Jannat Travel & Tourism
07.2011 - 10.2012
Faculty of Commerce - Tanta University
Bachelor of Accountancy from Accounting
09.2006 - 09.2010

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Basem MorsyTourism Manager