Supervisor
Giommel Felizardo
Shawarmer Food & Co. (under Maharah Human Resource Agency)
Riyadh,Um Al Hammam
Summary
Diligent Restaurant Supervisor with background in overseeing restaurant operations and staff. Successfully managed team performance and customer satisfaction initiatives. Demonstrated leadership and problem-solving skills in fast-paced environments.
2
Languages
13
years of professional experience
Work History
Cafe Supervisor
11 Months- Supervised daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed and maintained strong customer relationships, enhancing overall satisfaction and loyalty.
- Coordinated scheduling to meet staffing needs while controlling labor costs effectively.
- Oversaw quality control processes, ensuring compliance with health and safety regulations.
- Led staff meetings to communicate goals, expectations, and performance metrics clearly.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Shift Supervisor
2 Years 11 Months- Opening the store according to company’s standard and policies.
- Ensuring Chicken Shawarma projection for the day or shift.
- Delegated tasks to team members to ensure efficient workflow.
- Assigned responsibilities to team members.
- Adhering to company standards for making different Sandwiches and shawarmas to maintain consistency and accuracy.
- Ensuring sales targets are on track and doing the extra mile to hit and achieve target sales for the month.
- Resolved customer complaints to enhance satisfaction and foster positive relationships.
- Implementing all company running promotions & discounts to ensure customers' patronage.
- Sent emails and reports to relevant departments regarding maintenance and pest control issues.
Freelance
2 Years 4 Months- Contributed to AI training processes, enhancing the evaluation of search engine and social media services. for evaluation of services provided by search engines and social media platforms.
- Performed surveys to analyze user preferences and improve content relevance on social media. for different social media platforms to access content relevant to the user.
- Contributed to data collection of photos and videos to enhance AI for various projects.
- Do surveys for different social media platforms to access content relevant to the user.
- Collected and scraped content from various websites to identify and verify its source. from other websites and publishers determining its origin.
Customer Service Consultant
8 Months- Assisting customers with their concerns, queries, and all related questions in regard to their account.
- Handling stressful scenarios from the customers that need help with their bills and account.
- Retained customers by aligning assistance with company policies.
- Helping customers settle their bills, explaining discrepancies, and introducing new promotions that will help reduce their monthly payments.
- Always has a positive tone and attitude.
- Expressed understanding of customer issues to build rapport.
- Always aims for the site target for the positive feedback.
Restaurant Supervisor
3 Years 9 Months- Monitor and supervise the daily operation of the restaurant.
- Resolved customer complaints respectfully and efficiently, enhancing guest satisfaction.
- Train, develop and maintain staff knowledge of menu items, service, sanitation and food safety procedures.
- Dealing with and solving customer complaints in a respectful and efficient manner.
- Hold pre and post-shift meetings with your team to discuss daily performance, issues and areas of improvement.
- Participate with the operation management team to originate, plan and develop long and short-term goals.
- Build and establish a strong team with a high team spirit and a good working atmosphere.
- Recommended measures to improve work procedures and staff performance, contributing to service quality and job safety.
- Inspect supplies, equipment and work areas to ensure efficient service.
- Control inventory of food & beverage, restaurant appliances, supplies and equipment.
- Facilitated pre and post-shift meetings to discuss daily performance, address issues, and identify areas for improvement.
- Perform various financial activities such as cash handling, balance cash receipts at the end of day or shift and handle staff tip share.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Handle meeting and dealing with current and new suppliers, while monitoring and overseeing restaurant orders.
- Acquired comprehensive knowledge of Shakespeare & Co. chocolate offerings.
- Executed additional tasks designated by management.
- Performs other related duties as assigned by Managers or any higher authority.
Food Server
3 Months- Prepared food for all stations (appetizer, salad, main course, desserts, beverages) to ensure timely and quality service.
- Making all food preparation for all stations (Appetizer, Salad, Main course, Desserts as well as the Beverages)
- Served food to dine-in customers, enhancing dining experience through attentive service.
- Ensured a tidy and sanitary work environment for food preparation.
Sales Associate
4 Months- Participated in department promotions to drive revenue.
- Focused on meeting daily sales goals to enhance department performance.
- Assisted customers with their queries to ensure a positive shopping experience.
- Applied effective selling techniques to meet monthly sales quotas.
- Participated in promotions to increase department revenue.
Oven Man & Make Up Personnel
5 Months- Prepared pizzas according to orders, ensuring timely cooking and adherence to quality standards.
- Executed opening and closing procedures for shifts, ensuring compliance with standard operating protocols.
- Upheld cleanliness standards in work areas to create a safe and hygienic environment for staff and customers.
- Maintaining the overall cleanliness of the working areas.
- Managed order preparation to guarantee food was delivered promptly and efficiently.
Food Server & Kitchen Crew
5 Months- Provided excellent customer service to enhance dining experience.
- Smile and greet the guest.
- Assisted customers at tables, ensuring timely service and satisfaction.
- Serving food & beverage orders to the proper tables. Bussing out dirty dishes.
- Maintained cleanliness of restaurant to provide a welcoming environment for guests.
- Kept workstation organized and clean to ensure efficient food preparation.
- Maintaining overall cleanliness for your workstation.
- Executed food orders with attention to detail and speed, contributing to a smooth kitchen operation.
- Abiding by all standard operating procedures inside the kitchen.
Education
Diploma - Diploma in Hotel And Restaurant Management
Skills
Shop operations
Training programs
Safety compliance
Food safety
Operational workflow
Performance metrics
Scheduling coordination
Service optimization
Food Service
Staff scheduling
Customer experience
Service efficiency
Customer engagement
Expiration tracking
Staff training and development
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Cafe Supervisor
Hanoverian Botique
09.2025 - Current
Shift Supervisor
Shawarmer Food & Co. (under Maharah Human Resource Agency)
09.2023 - Current
Freelance
Appen
01.2021 - 05.2023
Customer Service Consultant
ePERFORMAX Contact Centers Corporation
02.2019 - 10.2019
Restaurant Supervisor
Shakespeare and Co.
11.2015 - 08.2019
Food Server
The French Baker Inc
01.2015 - 04.2015
Sales Associate
SM Prime Holdings Inc.
07.2014 - 11.2014
Oven Man & Make Up Personnel
Shakey’s Pizza
01.2014 - 06.2014
Food Server & Kitchen Crew
Greenwich Pizza & Pasta
06.2013 - 11.2013
Cavite State University Rosario
Diploma from Diploma in Hotel And Restaurant Management