RANIA BOU SALIH
Summary
Highly motivated employee with a passion for embracing new challenges. Known for strong work ethic, adaptability, and exceptional interpersonal abilities. Demonstrates remarkable aptitude for working independently and swiftly acquiring proficiency in unfamiliar tasks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Policy & Procedures
HALA PAYMENTS COMPANY
10.2020 - Current
- Collaborated with stakeholders in distinct functions, to develop and maintain company policies and procedures.
- Worked closely with Compliance team to ensure policy compliance on regulatory requirements.
Operations Policy & Procedures
BANKMED
11.2015 - 09.2020
- Worked closely with cross functional internal stakeholders to maintain optimum levels of communication to effectively and efficiently complete projects
- Performed periodic quality assurance reviews on departments and for certain missions (branches)
- Identified areas for optimization to improve operational efficiency & reduce risk exposure.
Account Service Unit Manager
CITIBANK NA
06.2013 - 10.2015
- Onboarded new customers and completed account documentation
- Supported in online banking entitlements and system maintenances, including set up new client definition, limitations, and payment flow
- Managed account service team, supervised day-to-day operations, and provided guidance as needed
- Collaborated with other departments to ensure that customers' needs were met efficiently and effectively.
Operations Assistant Manager
CITIBANK NA
12.2007 - 05.2013
- Supported day to day running of business, acting as backup of Operations Head and Cash & Clearing Head
- Worked with management on resolving operational issues and trained employees to achieve service targets
- Coordinated with other departments to ensure customers' needs were met in a timely manner.
Teller / Customer Service
CITIBANK NA
09.2006 - 11.2007
- Directly interacted with and served enterprise clients with bank's products & services
- Operated cash register to record transactions accurately and efficiently
- Assisted customers in opening new bank accounts and completing forms for services provided by the bank.
Education
MBA -
MARYMOUNT CALIFORNIA UNIVERSITY
CALIFORNIA, US12.2018
Bachelor's Degree in Business (Management Information System) -
LEBANESE AMERICAN UNIVERSITY
BEIRUT, LEBANON06.2006
Skills
- Cross-functional Collaboration
- Policy Management
- Record Management
- Organizational Skills
- Critical Thinking
- Attention to Detail
- Flexible and Adaptable
- Documentation Review
Accomplishments
- Collaborated with Operations team in optimizing Operations and Cash Management.
- Achieved 'Citibank Operations & Technology Employee of the Quarter' Award through effectively helping with outsourcing functions.
- Achieved 'Citibank Certificate of Recognition' for being Client Focused.
- Collaborated with external branches in the achieving operations compliance on regulatory matters (DFSA).
Languages
Native in Arabic and English
Basic in French and German
Certification
- Certified GRC Professional Certificate - OCEG
- Integrated Policy Management Professional - GRC Certify
- Six Sigma Certification
- Fintech Focus (Regulatory Technology) Training
- Business Process Improvement Training
Timeline
Head of Policy & Procedures
HALA PAYMENTS COMPANY
10.2020 - Current
Operations Policy & Procedures
BANKMED
11.2015 - 09.2020
Account Service Unit Manager
CITIBANK NA
06.2013 - 10.2015
Operations Assistant Manager
CITIBANK NA
12.2007 - 05.2013
Teller / Customer Service
CITIBANK NA
09.2006 - 11.2007
MBA -
MARYMOUNT CALIFORNIA UNIVERSITY
Bachelor's Degree in Business (Management Information System) -
LEBANESE AMERICAN UNIVERSITY
- Certified GRC Professional Certificate - OCEG
- Integrated Policy Management Professional - GRC Certify
- Six Sigma Certification
- Fintech Focus (Regulatory Technology) Training
- Business Process Improvement Training
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