ABDELRAHMAN AL-MADHOUN
Jeddah
Summary
Biomedical Field Service Engineer with 8 years of experience troubleshooting complex multi-symptom issues while ensuring compliance with QA (Quality Assurance) and EHS (Environmental, Health, and Safety) standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Biomedical Field Service Engineer
Al-Jeel Medical and Trading Company
06.2016 - Current
- Perform installation, troubleshooting, repairs, and preventive maintenance (PM) for advanced multi-modality medical equipment, ensuring optimal performance and minimal downtime
- Ensure high customer satisfaction by completing FMI and PM documentation for assigned accounts and caring for SR quality and PM checklists
- Ensuring less than 24-hour response time with 95% 1st-visit-solve issues and discuss with support engineers for alternate cost-effective solutions
- Assists in the growth and direction of business through support service sales and sales teams with new equipment sales opportunities by information as needed, like the EOSL system
- Manage spare parts stock to cover the complete installation base in the working area and minimize costs with LLFRU usage
- Document and report all repairs and product failures and maintain customer service logs on time
Training Medical Representative
Saudi Health Care
02.2016 - 05.2016
- Increased customer satisfaction by 20% by promoting and selling cosmetic products, including fillers and diode laser systems
Training Clinical Engineer
King Abdullah Medical City
12.2015 - 02.2016
- Assisted trained engineers in executing Field Modification Instructions (FMI) and Preventive Planned Maintenance (PPM) for hospital equipment across radiology departments, including MRI, CT, X-ray, Ultrasound, and Angiography
Training Clinical Engineer
Children's Cancer Hospital '57357'
08.2014 - 08.2014
- Completed extensive training in Clinical Engineering Principles, Hospital Design, Radiology, and Laboratory Fundamentals
- Applied knowledge in complex, multifunctional settings by maintaining effective quality systems and programs that comply with ISO 9001 standards
Education
Bachelor Distinction grade - Biomedical and System Engineering
05.2015
Skills
- Quality Assurance
- Environmental Health Safety
- Digital Tools Remote Diagnostics
- Preventive Maintenance PMS
- Corrective Maintenance FMI
- Team Collaboration
- Technical Documentation
- Inventory Management
Certification
- PCB design crash course electronics
- How to boost your productivity with AI Tools
- Time Management Fundamentals
Languages
English
Timeline
Biomedical Field Service Engineer - Al-Jeel Medical and Trading Company
06.2016 - Current
Training Medical Representative - Saudi Health Care
02.2016 - 05.2016
Training Clinical Engineer - King Abdullah Medical City
12.2015 - 02.2016
Training Clinical Engineer - Children's Cancer Hospital '57357'
08.2014 - 08.2014
Cairo University - Bachelor Distinction grade, Biomedical and System Engineering
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