Summary
Work History
Education
Skills
Certification
Timeline
Generic

Qassem Abdulerahman Shafi

IT Specialist
Medina

Summary

IT Operations Specialist managing ERP, HRIS, and compliance systems within enterprise environments. Experienced in SAP Business One, ZATCA Phase 2 E-Invoicing, and Magnar HR & Payroll administration. Skilled in IT Governance, incident management, and vendor coordination. Committed to operational stability and business continuity.

Work History

IT Specialist

TATCO International Trading L.L.C
Medina
11.2025 - Current
  • Administer SAP Business One ERP, ensuring system availability, data accuracy, and transactional integrity across Finance, Sales, and Warehouse operations.
  • ZATCA Phase 2 E-Invoicing compliance including validation, correction of rejected transactions
  • Provided Technical Support for SAP Business One
  • Managed Magnar HR & Payroll system including payroll workflows, posting tool maintenance, and user access administration.
  • Implemented IT Asset Management (ITAM) to improve asset traceability and lifecycle
  • Enforced ticketing processes and delivered L1-L3 IT support.
  • Coordinated with vendors (Seidor, Magnar, CloudTaktiks) to maintain system stability.
  • Support infrastructure initiatives including CCTV deployments and troubleshooting

Computer Engineer

King Abdulaziz Library
Medina
05.2022 - 09.2022

Education

Master of Science - Computer Engineering

Fahad Bin Sultan University
Tabuk
09.2022 - 08.2025

Bachelor of Science - Information Technology

Fahad Bin Sultan University
Tabuk
01.2016 - 01.2022

Skills

  • SAP Business One Administration
  • ZATCA Phase 2 E-Invoicing Compliance
  • Magnar HR & Payroll
  • ITIL-Based Service Management
  • IT Asset Management (Freshservice)
  • Vendor Coordination
  • IT Operations
  • IT Governance
  • Hardware & Software Troubleshooting
  • End-User Support
  • Time Management
  • Adaptability
  • Fast learner
  • Risk Awareness
  • IT documentation
  • Issue escalation

Certification

  • Ethiack Hacker, CISCO - 2025
  • CCNA, Abadnet - 2023
  • IoT, CISCO - 2020
  • Computer & Internet, IC3, 2020
  • Saudi Council of Engineers - Specialist

Timeline

IT Specialist

TATCO International Trading L.L.C
11.2025 - Current

Master of Science - Computer Engineering

Fahad Bin Sultan University
09.2022 - 08.2025

Computer Engineer

King Abdulaziz Library
05.2022 - 09.2022

Bachelor of Science - Information Technology

Fahad Bin Sultan University
01.2016 - 01.2022
Qassem Abdulerahman ShafiIT Specialist