Nasser Alahmed
NEOM, Tabouk Region
Summary
Warm and friendly individual helps customers and team members in any situation. Enjoys working closely with team members to deliver a positive guest experience. Experience as a Customer Service Representative in a variety of hospitality establishments.
Overview
1
1
year of professional experience
Work History
Guest Experience Ambassador
NEOM's Sindalah Island
05.2024 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions
- Communicated between different departments to coordinate a guest experience simulation for VIP stakeholders.
Front Desk Receptionist
Hilton
03.2024 - 05.2024
- Operated multi-line telephone system to answer and direct high volume of calls
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Agent
Universal's Cabana Bay Beach Resort
03.2023 - 01.2024
- Managed a range of guest service activities as a Front Desk Agent in a 2200-room world-class hotel, consistently delivering exceptional service with a friendly and professional demeanor
- Utilized strong managerial skills to coordinate with various departments, facilitating seamless communication and collaboration to fulfill guest requests promptly and efficiently
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
Bachelor of Science - Hospitality And Lodging Management
Rosen College of Hospitality Management
Orlando, FL12.2023
Skills
- Oral and written communications
- Work Under Pressure
- Problem-solving skills
- Customer Service Management
- Detail Oriented
- Grooming and Presentation
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Guest Experience Ambassador
NEOM's Sindalah Island
05.2024 - Current
Front Desk Receptionist
Hilton
03.2024 - 05.2024
Front Desk Agent
Universal's Cabana Bay Beach Resort
03.2023 - 01.2024
Bachelor of Science - Hospitality And Lodging Management
Rosen College of Hospitality Management
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