Operations Manager
Amit Kumar
Operations Coordinator
Riyadh,01
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach.
Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Experienced Operations Management with over 7 years of experience in Retail & Food. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
Operations Coordinator
Caffe Bene (Keden International)
Riyadh, Kingdom of Saudi Arabia
09.2021 - Current
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Monitored employee productivity and optimized procedures to reduce costs.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reconciled monthly operating budgets and shared information with senior management team.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Maximized profits by reducing waste in payroll administration and increasing sales.
- Reviewed shift reports to understand current numbers and trends.
- Oversaw day-to-day operations of large teams across several sites.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Food Service Manager
Caffe Bene (Keden International)
Riyadh, Kingdom of Saudi Arabia
10.2018 - 09.2021
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Oversaw training of more than 15 team members.
- Reviewed and approved employee schedules and timesheets.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Tracked food production levels, meal counts and supply costs.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant General Manager
PFCPL (Paradise)
Bangalore, Karnataka
03.2018 - 09.2018
- Orchestrated positive customer experiences by overseeing every area of business operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set clear expectations and created positive working environment for employees.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Managed 45-person team of FOH & BOH for high-end fine dine restaurant.
- Organized receptions, promotions and corporate luncheons.
- Led and directed team members on effective methods, operations and procedures.
- Controlled purchases and inventory by negotiating prices and contracts with over 5 vendors.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Restaurant Manager
McDonald's (HRPL)
Bangalore, Karnataka
09.2014 - 02.2018
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Achieved highest employee retention rate in region in 2017.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Organized receptions, promotions and corporate luncheons.
- Led and directed team members on effective methods, operations and procedures.
- Controlled purchases and inventory by negotiating prices and contracts..
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Carefully interviewed, selected, trained and supervised staff.
Sr. Executive
TCS- CMC Ltd
Bangalore, Karnataka
04.2013 - 09.2014
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Resolved issues and recommended actions based on production and compliance reports.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Led operational team in creation, roll out and management of new product lines.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
Education
Post Graduate Program in Management Studies - Operations Management
Welingkars
Bangalore 04.2017 - 11.2017
MBA - Operations Management And Supervision
Sikkim Manipal University
Bangalore 05.2014 - 09.2016
Bachelor of Science - Computer Science And Programming
Bangalore University
Bangalore 04.2009 - 05.2012
PCMB - Science
Pre-University Education
Bangalore 04.2007 - 04.2009
10th Std - CBSE Edu
CBSE- Army Public School
Bangalore 04.2005 - 03.2009
Skills
Human resources
Financial administration
Staff training/development
Recruitment
Effective leader
Product development
Inventory management
Coaching and mentoring
Business Development
Employee scheduling
Budgeting and forecasting
Risk analysis and management
Cost reduction strategies
Project Management
Operations management
Business planning
P&L Management
Strategic planning
Accomplishments
- Collaborated with team of 20 in the development of New Store Openings & setup.
- Resolved product issue through consumer testing.
- Promoted to Operations Coordinator after 3 years with the company.
Certification
Google Spreadsheet Expertise License - 6 months
Interests
Deputy Operations Manager
Asst Operations Manager
Timeline
Operations Coordinator
Caffe Bene (Keden International)
09.2021 - Current
Food Service Manager
Caffe Bene (Keden International)
10.2018 - 09.2021
Restaurant General Manager
PFCPL (Paradise)
03.2018 - 09.2018
Post Graduate Program in Management Studies - Operations Management
Welingkars
04.2017 - 11.2017
Restaurant Manager
McDonald's (HRPL)
09.2014 - 02.2018
MBA - Operations Management And Supervision
Sikkim Manipal University
05.2014 - 09.2016
Sr. Executive
TCS- CMC Ltd
04.2013 - 09.2014
Bachelor of Science - Computer Science And Programming
Bangalore University
04.2009 - 05.2012
PCMB - Science
Pre-University Education
04.2007 - 04.2009
10th Std - CBSE Edu
CBSE- Army Public School
04.2005 - 03.2009