Oversaw B2B platform operations, ensuring smooth functionality and optimal performance
Mohammed Favas
Corporate Sales Executive
Al-khobar
Summary
Results-driven Corporate Sales and Travel Operations Professional with over 8 years of experience in B2B sales, account management, and aviation/travel operations. Proven expertise in managing corporate accounts, negotiating with vendors and suppliers, and delivering tailored solutions to meet client needs. Adept at building strong client relationships, driving revenue growth, and managing high-value accounts while preventing escalations. Passionate about aviation and delivering exceptional customer experiences, with a track record of improving client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Corporate Sales Executive
Dnata Travel
01.2025 - Current
- Increased corporate sales by identifying new business opportunities and building strong client relationships.
- Negotiated pricing, contracts, and service agreements to maximize profitability while meeting client requirements.
- Identified new leads and successfully converted them into qualified prospects.
- Prepared and submitted RFP responses accurately and within deadlines.
- Ensured all government documents and regulatory records were accurate and up to date.
- Completed vendor registrations and ensured timely participation in sourcing events through SAP Ariba and Oracle platforms
- Oversaw post-signing account management, proactively preventing escalations and ensuring a seamless transition to the CRM team.
- Liaised with airline and hotel partners to negotiate and obtain favorable corporate agreements.
Travel Consultant
Goldmedal - Dnata B2B
04.2023 - 01.2025
- Managed end-to-end B2B operations for Goldmedal across the KSA market, ensuring smooth day-to-day business activities.
- Handled B2B reissues and refunds, ensuring accuracy, compliance, and timely resolution for clients.
- Collaborated with cross-functional teams to design and deliver customized solutions aligned with client requirements.
- Ensured timely collection, tracking, and reconciliation of payments, minimizing delays and discrepancies.
- Monitored client account balances and proactively coordinated top-ups ahead of peak periods to ensure uninterrupted operations.
- Liaised with the B2B technical team to resolve portal-related issues and improve operational efficiency.
- Drove B2B sales growth by building and maintaining strong relationships with key decision-makers.
- Identified new business opportunities through market research and analysis of industry trends.
Reservation Sales Agent
Dnata Travel
04.2019 - Current
- Worked as a Implant staff at Saudi Readymix (SRMCC), managing end-to-end domestic and international flight bookings and tour packages.
- Demonstrated multidimensional expertise while working with dnata and external vendors, effectively performing in fast-paced, high-pressure environments.
- Built and maintained strong business relationships with partners and stakeholders, ensuring service excellence and operational efficiency.
- Worked with SNC-Lavalin, providing clients with cost-effective, well-researched travel solutions by successfully negotiating rates and improving customer satisfaction.
- Maintained accurate and detailed transaction records in compliance with company standards.
- Arranged travel accommodations for groups, executives, couples, and clients with special requirements.
- Delivered exceptional call center support to major corporate clients, including ACWA Power, Almarai, PwC, and GAS Arabia, by leveraging strong product knowledge and customer-centric service.
- Managed high call volumes while maintaining minimal wait times and service quality.
- Coordinated land and air transportation based on cost optimization and travel efficiency to enhance client satisfaction.
- Handled invoicing, payment processing, and collections, ensuring timely settlements.
- Managed and maintained corporate accounts valued at SAR 5 million over a two-year period.
Ticketing Agent
Al Shurei Travels
08.2018 - 04.2019
- Book transportation, make hotel reservations and collect payment/fees.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
Ticketing Agent
Taam Tours and Travels
01.2018 - 08.2018
- Front line for customer service, responsible for assisting passengers with Travel needs using GDS i.e Sabre and Galilleo.
- Reviewed tickets, identification and passports to verify traveler identity.
Marketing Executive
Akbar Academy of Airline Studies
03.2017 - 09.2017
- Worked with team of marketing professionals to create print advertising campaigns, which highlighted products in dynamic settings.
- Presented marketing pitches to clients and received feedback. Provided explanations for decisions when required and incorporated requested changes.
- Delegated responsibilities to team members while clearly communicating what is expected of them to maintain synergy throughout project.
Education
Diploma - Travel and Tourism
Akbar Academy of Airline Studies
IATA, Montreal, Kerala, Canada, India01.2017
Bachelor of Commerce - Business Administration And Management
Calicut University, JDTCollege
Calicut, Kerala, India01.2016
MBA - Airline And Airport Management
National Institute of Business Management
India 04.2001 -
Skills
MS Office software
Software
Certification
Sabre Basic Functionalities
Timeline
Corporate Sales Executive
Dnata Travel
01.2025 - Current
Travel Consultant
Goldmedal - Dnata B2B
04.2023 - 01.2025
Reservation Sales Agent
Dnata Travel
04.2019 - Current
Ticketing Agent
Al Shurei Travels
08.2018 - 04.2019
Ticketing Agent
Taam Tours and Travels
01.2018 - 08.2018
Sabre Basic Functionalities
07-2017
Travelport Automated Course
07-2017
Amadeus Basic Functionality Course
07-2017
Foundation In Travel and Tourism - IATA
07-2017
Marketing Executive
Akbar Academy of Airline Studies
03.2017 - 09.2017
MBA - Airline And Airport Management
National Institute of Business Management
04.2001 -
Bachelor of Commerce - Business Administration And Management
Calicut University, JDTCollege
Diploma - Travel and Tourism
Akbar Academy of Airline Studies