PRAKASH KARUPPAIYAN

• Responsible of all F&B standard operating procedures, quality presentation, and service and products
• Responsible for Ability to access quality control and adhere to service standards
• Greet all guest on arrival and farewell them upon departure
• Take reservations ensuring that all details are taken correct
• Ensure that the mise-en-place is correct to enhance the service the service timings
• Check back with the clients during their meal, any comments should be forwarded to the management.

• Maintaining the Standards & Quality of the services
• On a weekly basis Inventory has to done for the stocks
• Taking Orders from the guests.

• Undergone industrial exposure training Hotel the pride Chennai in F&B Services, front office, F&B production for 6 months.

• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Implemented quality control systems that boosted overall product consistency and reliability.

• Worked as Area supervisor Level maintaining all cafes.
• Leadership and Management:

- Provide leadership and guidance to Café managers and their teams within the area.

- Recruit, train, and develop Café managers and staff.

- Set performance expectations, goals, and KPIs for each location.

Operational Excellence:

- Ensure consistent implementation of company policies, procedures, and operational

standards across all locations.

- Monitor and improve operational efficiency and cost management.

- Oversee inventory management, supply chain, and logistics for the area.

Sales and Revenue Growth:

- Develop and execute strategies to increase sales and profitability in the area.

- Analyze sales data and market trends to identify opportunities for growth.

- Implement marketing and promotional initiatives to drive sales.

• Plans employee shifts and work schedules.
• Coordinates job assignments and cross-training between and within divisions.
• Provides feedback on employee work performance.
• Prepares reports and updates for upper management.
• Organizes events that will make a positive impact on employees.

• Assisted guests with special requests, ensuring a personalized and memorable stay experience.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Provided accurate information regarding local attractions, restaurants and activities.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Maintained high level knowledge of all hotel services offered to answer guest questions.