Ali Abdelhamid
Jeddah
Summary
Committed and energetic individual with passion for creative marketing. Keeps up to date with and monitors market trends and new technologies to identify marketing opportunities. Seeks chance to gain hands-on experience in developing and executing marketing strategies.
Overview
10
10
years of professional experience
Work History
Sales & Marketing Executive
Jamjoom Medicine Store
Jeddah, Mecca Region
06.2025 - Current
- Conducted research on industry trends for competitive advantage.
- Handled confidential information with utmost discretion and integrity,.
- Prepared reports and presentations, facilitating informed decision-making.
- Facilitated inter-departmental communication to improve workflow.
- Provided administrative support to the business unit manager, improving productivity.
- Liaised with multiple departments to streamline work processes.
- Product Introduction to prospective clients.
- Performed regular follow-ups with prospective customers.
- Coordinated inventory management processes to ensure timely product availability.
- Developed and maintained relationships with vendors to optimize supply chain efficiency.
Digital marketing manager
EgyServ
Alexandria, Egypt
09.2023 - 06.2025
- Coordinated with sales team, facilitating revenue growth via online channels.
- Improved conversion rates through persuasive landing page designs.
- Facilitated successful online campaigns by leveraging social media platforms.
- Conducted competitor analysis to identify market trends and opportunities.
- Oversaw content strategy, improving brand consistency across all platforms.
- Devised social media ad campaigns, leading to increased engagement levels.
- Established partnerships with influencers and bloggers to expand brand reach.
- Collaborated with design team to develop innovative graphics and video content for website and social platforms.
- Grew online social media presence with comprehensive content plan and online contest strategy.
- Managed [9]+ social media accounts, including Facebook, Instagram and TikTok.
Content editor
Appen (Apple Project)
Freelance
10.2019 - 06.2023
- Trained junior editors on editing techniques, improved overall efficiency of the team.
- Reviewed submitted manuscripts; provided constructive feedback to authors.
- Followed industry trends; adapted content accordingly for relevancy purposes.
- Conducted thorough research for accurate information presentation.
- Edited articles, ensuring clarity, coherence and factual accuracy.
Telesales team leader
Vodafone UK
Alexandria, Egypt
06.2017 - 06.2018
- Led successful product campaigns by creating innovative sales pitches.
- Organised weekly team meetings, promoting open communication and collaboration.
- Maintained impeccable customer service standards whilst handling escalated issues promptly and professionally.
- Trained new staff members for enhancing telesales efficiency.
- Achieved high customer satisfaction with excellent communication skills.
- Conducted weekly performance reviews to boost team morale.
- Provided constructive feedback to telesales representatives, fostering growth and improvement.
- Monitored call metrics regularly for improved quality control measures.
- Ensured compliance with company policies through regular training sessions.
- Created timely follow-up alerts for increased sales conversions and completions.
- Generated interest in available goods and services to increase sales.
- Handled difficult customer situations with tact; ensured resolution and customer satisfaction.
Telesales agent
Vodafone UK
Alexandria
12.2016 - 06.2017
- Achieved highest sales record globally in a single day with over 60 transactions.
- Recognized as top agent consistently for outstanding performance.
- Adhered strictly to regulations regarding data protection and confidentiality, minimizing risk of breaches.
- Demonstrated active listening skills whilst dealing with customers' concerns or complaints.
- Utilized product knowledge to boost sales figures.
- Built strong customer relationships with exceptional communication skills.
- Created an engaging script which increased the rate of positive responses from clients.
- Amplified sales conversions for increased company revenue.
- Conducted follow-up calls to assure client satisfaction, driving loyalty and repeat business.
- Improved team morale by sharing best practices in regular meetings.
- Overachieved daily performance targets, aiding department progression towards sales goals.
Customer service representative
Vodafone UK
Alexandria
11.2015 - 11.2016
- Managed high volume of inbound calls for quick resolution of customer issues.
- Participated in team meetings sharing best practices for improving service delivery.
- Enhanced communication channels through regular updates on company policies and promotions.
- Offered technical support, leading to enhanced user experience.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
Bachelor of Business Administration - Majoring in Finance and minoring in Marketing
Arab Academy For Science And Technology
Alexandria, EgyptSkills
- Digital marketing management
- Microsoft office
- Social media advertising
- Upselling techniques
- Sales negotiation
- Cross-selling strategies
- Social media management
- Market research analysis
- Conversion optimization
- Change management and team restructuring
- Bilingual communication
- Customer Service
- Target market identification
- Budget management
- Product positioning
- Procurement knowledge
Education
GPA: 3.8 - Top of my class
Languages
Arabic
Native
English
Fluent
Timeline
Sales & Marketing Executive
Jamjoom Medicine Store
06.2025 - Current
Digital marketing manager
EgyServ
09.2023 - 06.2025
Content editor
Appen (Apple Project)
10.2019 - 06.2023
Telesales team leader
Vodafone UK
06.2017 - 06.2018
Telesales agent
Vodafone UK
12.2016 - 06.2017
Customer service representative
Vodafone UK
11.2015 - 11.2016
Bachelor of Business Administration - Majoring in Finance and minoring in Marketing
Arab Academy For Science And Technology