Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MONA ALSAIF

AlQatif

Summary

Objectives Seeking to join a corporation where I can apply my education, knowledge, skills towards the advancement and the development of the corporation.

Overview

6
6
years of professional experience

Work History

Project Manager

Tammeed
02.2021 - 09.2023
  • Managing the progress of app development
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Running apps test and quality assurance
  • Reporting app issues to the developers
  • Help the team to deliver and complete the project on schedule and within budget.
  • Led meetings with internal team members, consultants and contractors.

IT Helpdesk Support

Rawabi Holdings Group
08.2020 - 12.2020
  • Assist users who are seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques
  • Configure Email on outlook and mobile phone
  • Installation and configuration of Windows 10 machines
  • Knowledge about ticket managements tool (ManageEngine)
  • Troubleshooting outlook and office issues
  • Installed and updated software versions with patches and new installations to close security loopholes and protect users.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Project Manager

Mobile Touch Co
01.2019 - 04.2019
  • Updated Mobile Touch website.
  • Worked with SEO team for the company’s website
  • Developers Follow up
  • Product Testing and Quality Assurance
  • Writing project Manual/ How-To-Guide
  • Project Demo for clients
  • Contracts and articles translation
  • Mockup Designs
  • Photoshop Designs
  • Managing company’s Social Media Accounts
  • Practiced working on Power BI
  • Testing Point of Sales Apps
  • Focused on project monitoring and management by developing forecasts and tracking expenses.

Chinese Mutual Aid Association, CMAA
Chicago, IL
09.2017 - 11.2017
  • Volunteered as an instructor for around 25 hours to work effectively by assisting children from diverse population Also, played a major part in teaching basic computer skill/ assignments help / building self-esteem / socializing with other kids.

Education

Bachelor of Science - Information Systems

DePaul University
01.2017

English Language Institute – Akron University
01.2009

Skills

  • Hardware and Software Repair
  • Systems: Windows, Mac OS X, Mobile
  • Databases: Relational Databases
  • Languages: SQL, HTML, CSS, PHP, Java
  • Software: MS Project, MS Visio, MS Office, Adobe photoshop, Adobe XD
  • Content Management Systems: WordPress, Drupal
  • Quick Learner
  • Team work, leadership
  • Problem solving
  • Self-motivated
  • English speaker
  • Excellent research skills
  • Efficient multi-tasking
  • Interpersonal and written communication

Languages

Arabic
First Language
English
Advanced (C1)
C1

Timeline

Project Manager

Tammeed
02.2021 - 09.2023

IT Helpdesk Support

Rawabi Holdings Group
08.2020 - 12.2020

Project Manager

Mobile Touch Co
01.2019 - 04.2019

Chinese Mutual Aid Association, CMAA
09.2017 - 11.2017

Bachelor of Science - Information Systems

DePaul University

English Language Institute – Akron University
MONA ALSAIF