Mohammed Sindi
Operation Manager (Banker)
Jeddah,Makkah
Summary
Accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions. Highly effective leader, planner and problem-solver. Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Successful at maintaining smooth, efficient and compliance banking operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity.
Overview
15
15
years of professional experience
35
35
Certifications
Work History
Branch Operations Manager
Riyad Bank
Jeddah
06.2017 - Current
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Set up and supervised cash shipments.
- Performed monthly compliance checks.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Assessed employee performance and developed improvement plans.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
Bank Teller Supervisor
Riyad Bank
Jeddah
10.2014 - 05.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted bank's products and services by consistently cross-selling to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
First Operations Banker
Riyad Bank
Jeddah
03.2013 - 09.2014
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving many issues.
- Developed and maintained courteous and effective working relationships.
- Carried out daily duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
First Operations Banker's Office
Riyad Bank
Jeddah
03.2011 - 02.2013
- Led projects and analyzed data to identify opportunities for improvement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed on-site evaluations, internal audits and customer surveys.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to ensure high levels of productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Operations Officer
Riyad Bank
Jeddah
12.2006 - 02.2011
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Assisted with daily cash and ATM balancing.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
Education
Diploma - Computer Science
Traco Training Centre
Jeddah Skills
Cash handling expertise
Relationship building and management
Reporting familiarity
Familiar with account coding
Sales professional
Opening and closing procedures
Proficient in MS Office
Sales expertise
Product training
Strong team-builder
Financial Advising
Background in mutual funds, stocks, bonds and investments
Customer service awareness
Financial services
Cash Handling
Friendly
Banking
Certification
Qualification - Fundamentals of Banking Work
Timeline
Branch Operations Manager
Riyad Bank
06.2017 - Current
Bank Teller Supervisor
Riyad Bank
10.2014 - 05.2017
First Operations Banker
Riyad Bank
03.2013 - 09.2014
First Operations Banker's Office
Riyad Bank
03.2011 - 02.2013
Operations Officer
Riyad Bank
12.2006 - 02.2011
Diploma - Computer Science
Traco Training Centre