Bakr Almousa
Saudi Arabia
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work history
Account manager
Unimrak
Jeddah, Mecca Region
2023.09 - Current
- Develop and maintain relationships with clients, acting as the primary point of contact
- Ensure that all client needs are met and that they are satisfied with the company's services
- Identify new business opportunities and work with the sales team to
develop proposals and pitch to potential clients - Deliver presentations and reports on the performance of client accounts
- Collaborate with internal teams to manage projects and ensure timely delivery of services
- Maintain an understanding of trends and developments in the marketing and advertising industry
- Provide regular updates on account activity to the Director of Accounts
Account Manager
MakanE
Jeddah, Saudi Arabia
2021.07 - 2023.09
- Giving training to the new upcoming clients on their dashboard and answering all inquiries
- Giving the client the best options from online payment gateways and delivery options and connecting them for them
- Set up a full marketing plan on how to get the most converting rates and help them in choosing the best platform for their business
- Helping the client with SEO and campaigns on Google Ads, Instagram, Snapchat, …etc
- Analyze data through google analytics and Facebook pixel
- Following up clients on a daily basis for a better relationship and growth in orders
- Optimization of his online store for a better visualization
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Visited customer locations to determine needs, set up contracts and provide training.
Account Manager
GSSE Establishment
Jeddah, Saudi Arabia
2018.01 - 2021.01
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Cultivated long-term relationships with clients .
- Visited customer locations to determine needs
- Managed staff rotas, planning workloads effectively and strategically.
Education
Master of Sports Management - Sports management
king Abdul Aziz University
Jeddah, Mecca Region /2020 - /2022
Diploma - quality and sports excellence
Umm Al-Qura University
Makkah, Mecca Region /2020 - /2020
Diploma - Executive Certification in Sports Management FIFA
Cairo University
Cairo /2021 - /2021
Bachelor's degree - Bachelor of Marketing
Umm Al-Qura University
Makkah, Mecca Region /2014 - /2018
Skills
- Key account generation
- Excellent negotiating tactics
- Event planning
- Issue resolution
- Customer relationships
- Team training
- Relationship-building and management
- Account management
- Networking skills
- Public Relations
Languages
Arabic
Native
English
Fluent
Timeline
Account manager
Unimrak
2023.09 - Current
Account Manager
MakanE
2021.07 - 2023.09
Account Manager
GSSE Establishment
2018.01 - 2021.01
Master of Sports Management - Sports management
king Abdul Aziz University
/2020 - /2022
Diploma - quality and sports excellence
Umm Al-Qura University
/2020 - /2020
Diploma - Executive Certification in Sports Management FIFA
Cairo University
/2021 - /2021
Bachelor's degree - Bachelor of Marketing
Umm Al-Qura University
/2014 - /2018