Ammar Alluhaybi
Summary
Operations-focused professional with a strong background in customer experience, technical support, and operations coordination. Skilled in cross-functional collaboration, workflow optimization, and data-driven decision-making. Proven ability to improve processes, resolve operational issues, and deliver high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Tard
12.2024 - Current
- Oversee daily operations, ensuring alignment with strategic objectives and compliance with SOPs.
- Facilitate communication between departments to streamline workflows and minimize delays.
- Analyze KPIs and operational data to improve productivity and resource allocation.
- Prepare performance reports and deliver insights to management.
- Propose workflow improvements and adopt relevant technologies.
- Resolve operational issues and support project delivery.
Customer Experience Analyst Supervisor
Alkhorayef Water & Power
03.2023 - 12.2024
- Delivered support in line with SOPs and operational accuracy.
- Managed stakeholder communication and coordinated service issue resolution.
- Conducted customer journey analysis and recommended process enhancements.
- Maintained detailed reporting and escalated technical issues as needed.
- Contributed to continuous improvement through training and development.
Technical Support Supervisor
Ego Ride
12.2022 - 03.2023
- Led technical support operations, focusing on rapid issue resolution and service quality.
- Identified inefficiencies with programmers and proposed automation solutions.
- Used Zendesk and CRM systems to monitor KPIs and optimize escalation.
- Collaborated with IT and operations teams to resolve bottlenecks.
- Trained staff on KPIs and best practices.
- Analyzed support trends for data-driven decision-making.
Education
Bachelor of Science - Chemistry
Taif University
11.2022
Skills
- Operations Coordination
- Workflow Optimization
- Cross-functional Communication
- Data Analysis & Reporting
- Zendesk, CRM Systems
- Microsoft Excel & Power BI
- Problem Solving
- Performance Monitoring
Certification
- Fundamentals of Change Management
- Mastering Microsoft Word
- Effective Leadership
- Conflict Management Skills
- The Agile Leadership Program
- Learn the Basics of Spreadsheets
- Staff Management Skills
- Call Center Performance Indicators
- Socializing in English
- Customer Service Practitioner
- Business Administration
- TOEFL iBT Score: 90
- Data Visualizations and Dashboards using Microsoft Power BI
Languages
English: Proficient
Timeline
Operations Coordinator
Tard
12.2024 - Current
Customer Experience Analyst Supervisor
Alkhorayef Water & Power
03.2023 - 12.2024
Technical Support Supervisor
Ego Ride
12.2022 - 03.2023
Bachelor of Science - Chemistry
Taif University
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