LEJOY DANIEL GEORGEKUTTY
Riyadh
Summary
Diligent IT Specialist with a solid background in managing complex IT projects and systems. Successfully led multiple infrastructure upgrades and system integrations within enterprise environments. Demonstrated expertise in troubleshooting and optimizing network performance, delivering enterprise queue management solutions and healthcare system integrations for major hospitals and government institutions.
Expert in QMATIC system implementation, SQL database management, API integrations, and production troubleshooting. Proven ability to manage the full project lifecycle, including deployment, configuration, integration, user support, and performance optimization.
Seeking an Application Support, System Integration, or IT Specialist role in Riyadh.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior IT Specialist / Application Support & System Integration
Expert House Information Technology
01.2020 - Current
- Designed, implemented, and customized QMATIC queue management systems for healthcare and government clients.
- Integrated queue system with Hospital Information systems (HIS) through API's & middleware.
- Implemented middleware integrations using Rhapsody for message exchange.
- Developed workflows and automation logic for patient flow systems.
- Managed full lifecycle: requirements analysis, deployment, testing, optimization and ongoing support.
- Configured servers and interconnected multiple branches into unified access environments.
- Implemented work flow automation improving operational efficiency by 20%.
- Led pilot implementation that resulted in company-wide QMATIC rollout.
- Major client Implementations: John Hopkins Aramco Healthcare | Jhah Dhahran, National Guard Hospital | Riyadh, Prince Sultan Military Hospital | Riyadh, King Faisal Hospital | Riyadh, King Abdul-Aziz University Hospital Riyadh, Royal Court | Riyadh & Jeddah, Jawasat Office | Riyadh, Dr. Soliman Fakeeh Hospital | Jeddah, International Medical Center (IMC) | Jeddah.
- Key Achievement: Maintained 95% customer satisfaction rate by delivering reliable, scalable, and high-performance solutions.
- Managed vendor relationships, ensuring timely delivery of products and services while negotiating favorable contract terms.
- Improved user satisfaction by conducting training sessions to increase proficiency with software applications.
- Established effective communication channels between IT teams and end-users, promoting transparency in project status updates and issue resolution.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Software Programmer/ System Support
Expert House Information Technology
04.2012 - 12.2019
- Developed web-based applications using Java, Python, JavaScript, HTML, CSS, and SQL.
- Programmed and configured queue management systems and custom APIs.
- Designed and maintained backend databases and optimized SQL queries.
- Assisted in HIS integration and automation workflows.
- Performed debugging, testing, and performance tuning.
- Collaborated with cross-functional teams to gather requirements and deliver tailored software solutions.
- Mentored junior programmers, providing guidance on project approaches and technical skills development.
- Tested hardware and performed troubleshooting techniques to identify problems.
- Worked closely with clients to establish specifications and system designs.
- Performed regression and system-level testing to verify software quality prior to release.
- Built databases and table structures for web applications.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
Process Associate
Accenture
12.2010 - 12.2011
- Processed customer service requests and invoice workflows in SAP.
- Booked appointments using SAP to coordinate installations, meter exchanges and service updates with SLA timelines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
Education
Master of Computer Applications (MCA) -
Anna University
India01-2009
Bachelor of Science -
Kerala University
India01-2005
Higher Secondary - Computer Science
Kerala Government Educational Board
01-2002
Skills
- QMATIC Queue Management Systems
- Healthcare System Integration (HIS)
- SQL Server Database Management
- Query Optimization
- API Integration
- Middleware
- System Deployment
- Configuration
- Troubleshooting
- Performance Optimization
- Client Implementation
- User Training
- Multi-branch Server Coordination
- Multi-branch Network Coordination
- Database Querying
- Basic Java
- JavaScript
- HTML5
- CSS3
- JQuery
- Rhapsody Integration Engine
- API Connectivity
- Windows Server Environment
- Networking Basics
- Hardware Installation
- Qmatic 1754 Interface
- Microsoft Office
- System Monitoring
- Deployment Utilities
- Network architecture
- Web development
- Remote support
- Desktop support
- Software installation
- Technical issues analysis
- Product knowledge
- Network configuration
- Service support
- Issue troubleshooting
- Technical troubleshooting
- Network diagnostics
- Hardware troubleshooting
- Ticket support system management
- Application support
- LAN/WAN
- User support
- Technical support
- Performance testing
- Software diagnosis
- Wide-area networks
- Operating systems
- TCP/IP
- Teamwork
- Support case resolution
Accomplishments
- Delivered end-to-end system integrations for major government hospitals.
- Improved network stability through proactive troubleshooting and monitoring.
- Successfully completed multiple enterprise deployments within tight deadlines.
Affiliations
Member – Saudi Council of Engineers (SCE)
Certification
- CX Academy Diploma - Level 2, Qmatic Academy, 11/01/22
- Saudi Council of Engineering - Allied Engineering Specialist, 565366
Additional Information
Registered Member – Saudi Council of Engineers (SCE). Experienced in delivering enterprise queue management and healthcare system integrations for major hospitals and government institutions. Strong client-facing skills with the ability to manage production-critical environments. Available to join within 30 days. Iqama is transferable.
Languages
English
Arabic
Hindi
Malayalam
Timeline
Senior IT Specialist / Application Support & System Integration
Expert House Information Technology
01.2020 - Current
Software Programmer/ System Support
Expert House Information Technology
04.2012 - 12.2019
Process Associate
Accenture
12.2010 - 12.2011
Master of Computer Applications (MCA) -
Anna University
Bachelor of Science -
Kerala University
Higher Secondary - Computer Science
Kerala Government Educational Board