Hiba Abdulwasie
Riyadh
Summary
Senior leader with 16+ years of experience in luxury and high-end retail. Expertise in creating optimal environments for excellence and driving business growth through stakeholder management and strong relationships. Achieved record-breaking sales at Louis Vuitton by spearheading revenue growth and implementing innovative client engagement strategies. Extensive experience in high-profile regional and international events. Skilled in building and maintaining client relationships through effective communication and trust-building strategies. Utilizes conflict resolution and strategic planning to enhance client satisfaction and retention. Proven track record of driving client-focused initiatives and fostering collaborative environments.
Overview
24
24
years of professional experience
3
3
Languages
Work History
Country Private Client Relations Manager (Private Ambassador)
Louis Vuitton
10.2021 - Current
- Led initiatives to improve client engagement, resulting in a 30% increase in satisfaction scores by offering personalized services.
- Recognized as the First Arab Louis Vuitton Ambassador in 2023 and received the All-Stars Retail Award in 2024 for my contribution to sales and brand promotion.
- Organized more than 60 high-profile events in Saudi Arabia, the GCC, and EMEA, including the 2022 Crafting Dreams and LV 200 Gala Dinner in Riyadh, generating SAR 27M in sales within one week.
- Managed the launch of Louis Vuitton's Riyadh flagship stores, achieving sales targets and receiving positive feedback from high-profile clients.
- Developed customized programs for 200+ high-net-worth clients, improving retention by 15% through tailored communication and offerings.
- Guided a team of 5 client managers, helping them improve their performance by 25%.
- Worked closely with marketing teams to design exclusive events and product launches, staying aligned with trends and client preferences.
- Conducted market research to adjust services and offerings based on client needs.
- Built relationships with media and influencers, incorporating cultural elements into events and gifts to strengthen the brand’s presence.
Store Director - Kingdom Centre
Louis Vuitton
04.2019 - 10.2021
- Managed the daily operations of the Kingdom Center store, leading to a 40% increase in sales through focused merchandising and customer engagement.
- Developed strong relationships with over 150 high-profile clients, boosting client retention by 20% through tailored strategies.
- Created and led training programs for team 36, improving their performance by 30% through focused sales and customer service development.
- Adapted to the challenges of COVID-19 by establishing new communication channels, ensuring consistent sales performance.
- Managed inventory and logistics to ensure an efficient and seamless shopping experience.
- Organized media events and press briefings to maintain and enhance the store’s reputation.
Founder & General Manager
SPICES & JARS
06.2017 - 03.2019
- Introduced a unique, convenient breakfast solution inspired by traditional Saudi cuisine, catering to busy individuals and working mothers
Founder & General Manager
AL THURAYA JEWELRY
03.2015 - 03.2019
- Founded & managed a jewelry design house specializing in unique, handcrafted pieces inspired by Saudi cultural motifs and calligraphy
Head of Buying - Footwear & Accessories
Fawaz Al-Hokair Group AKA -Cenomi Retail
06.2011 - 03.2019
- Started in Cenomi as a Senior Buyer, and in 2012 promoted to Head of Buying to lead buying strategies across KSA, Egypt, Jordan, Algeria, and CIS countries, for Aldo & Aldo Accessories, Nine West, Charles & Keith, Clark's, & Steve Madden
- Enhancing profit margins and driving a 300 million SAR revenue increase in footwear and accessories sales in KSA
- Orchestrated 15 grand opening ceremonies for international brand stores, developing business plans, aligning brand strategies, curating tailored buying, and setting targets, achieving remarkable sales and client satisfaction
- Spearheaded the successful opening of Marks & Spencer's first GCC flagship store, overseeing buying, inventory, a culturally relevant launch event, and securing media coverage, resulting in SAR 1M in first-day sales
- Consistently awarded Brand Manager of the Year for Aldo from 2011-2018 for driving successful buying strategies, setting clear performance targets, and providing effective mentorship to the team
Brand Manager
Rubaiyat Fashion
03.2007 - 05.2008
- Managed all luxury kids brands (Dior, Gucci, D&G, Emporio Armani J Kenzo, Ralph Lauren, Cavalli, Prada kids, Missoni)
- Increased sales revenue by 10% through a creative marketing approach tailored to kids' needs
- Achieved 10% sales growth and 15% improvement in customer retention by implementing interactive marketing techniques and managing events
Executive Manager
Yahya Couture
01.2001 - 02.2007
- Managed Yahya Couture Boutique in Khayat Centre for 6 years
- Developed a client relations strategy that resulted in a 20% growth in the elite client base, leading to a 10% increase in overall company profits
- Expertly planned and coordinated all aspects of Yahya's fashion shows in Paris, resulting in high attendance rates and positive media coverage
Education
BACHELOR OF ARTS - FRENCH LITERATURE
KING ABDULAZIZ UNIVERSITY
Jeddah, KSASkills
Event Planning & Execution (High-Profile Luxury Events)
undefinedCoursesandlearning
- University of Georgia, Six Sigma Green Belt, Six Sigma & Organization (Advanced)
- Edraak, Business Etiquette, Emotional Intelligence, Critical Thinking
- IBM, Introduction to Project Management, Project Management Essentials
- Monshaat Academy, Enriching the Tourist Experience in KSA, Creative Thinking & Problem Solving, Entrepreneurial Mindset & Crisis Management, Cost Management
Startups
- Founder & General Manager, Al Thuraya Jewelry, Jeddah, KSA, 03/01/15, 03/01/19, Founded & managed a jewelry design house specializing in unique, handcrafted pieces inspired by Saudi cultural motifs and calligraphy.
- Founder & General Manager, Spices & Jars, Jeddah, KSA, 06/01/17, 03/01/19, Introduced a unique, convenient breakfast solution inspired by traditional Saudi cuisine.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Country Private Client Relations Manager (Private Ambassador)
Louis Vuitton
10.2021 - Current
Store Director - Kingdom Centre
Louis Vuitton
04.2019 - 10.2021
Founder & General Manager
SPICES & JARS
06.2017 - 03.2019
Founder & General Manager
AL THURAYA JEWELRY
03.2015 - 03.2019
Head of Buying - Footwear & Accessories
Fawaz Al-Hokair Group AKA -Cenomi Retail
06.2011 - 03.2019
Brand Manager
Rubaiyat Fashion
03.2007 - 05.2008
Executive Manager
Yahya Couture
01.2001 - 02.2007
BACHELOR OF ARTS - FRENCH LITERATURE
KING ABDULAZIZ UNIVERSITY
Similar Profiles
Angel GuzmanAngel Guzman
Client Advisor at Louis Vuitton - LVMHClient Advisor at Louis Vuitton - LVMH
Elle NgElle Ng
Client Advisor at Louis VuittonClient Advisor at Louis Vuitton
Carolina PadillaCarolina Padilla
Operations Associate at Louis Vuitton - LVMHOperations Associate at Louis Vuitton - LVMH
Bradley Alexander EithBradley Alexander Eith
Training Manager WRTW at Louis Vuitton - LVMHTraining Manager WRTW at Louis Vuitton - LVMH
Mohammed Ali AltamimiMohammed Ali Altamimi
Director of the National Healthcare Strategy Depar at Saudi Health CouncilDirector of the National Healthcare Strategy Depar at Saudi Health Council