Hiba Abdulwasie
Riyadh
Summary
Senior leader with 16+ years of experience in luxury and high-end retail. Expertise in creating optimal environments for excellence and driving business growth through stakeholder management and strong relationships. Achieved record-breaking sales at Louis Vuitton by spearheading revenue growth and implementing innovative client engagement strategies. Extensive experience in high-profile regional and international events. Skilled in building and maintaining client relationships through effective communication and trust-building strategies. Utilizes conflict resolution and strategic planning to enhance client satisfaction and retention. Proven track record of driving client-focused initiatives and fostering collaborative environments.
Overview
24
24
years of professional experience
3
3
Languages
Work History
Country Private Client Relations Manager (Private Ambassador)
Louis Vuitton
10.2021 - Current
- Led initiatives to improve client engagement, resulting in a 30% increase in satisfaction scores by offering personalized services.
- Recognized as the First Arab Louis Vuitton Ambassador in 2023 and received the All-Stars Retail Award in 2024 for my contribution to sales and brand promotion.
- Organized more than 60 high-profile events in Saudi Arabia, the GCC, and EMEA, including the 2022 Crafting Dreams and LV 200 Gala Dinner in Riyadh, generating SAR 27M in sales within one week.
- Managed the launch of Louis Vuitton's Riyadh flagship stores, achieving sales targets and receiving positive feedback from high-profile clients.
- Developed customized programs for 200+ high-net-worth clients, improving retention by 15% through tailored communication and offerings.
- Guided a team of 5 client managers, helping them improve their performance by 25%.
- Worked closely with marketing teams to design exclusive events and product launches, staying aligned with trends and client preferences.
- Conducted market research to adjust services and offerings based on client needs.
- Built relationships with media and influencers, incorporating cultural elements into events and gifts to strengthen the brand’s presence.
Store Director - Kingdom Centre
Louis Vuitton
04.2019 - 10.2021
- Managed the daily operations of the Kingdom Center store, leading to a 40% increase in sales through focused merchandising and customer engagement.
- Developed strong relationships with over 150 high-profile clients, boosting client retention by 20% through tailored strategies.
- Created and led training programs for team 36, improving their performance by 30% through focused sales and customer service development.
- Adapted to the challenges of COVID-19 by establishing new communication channels, ensuring consistent sales performance.
- Managed inventory and logistics to ensure an efficient and seamless shopping experience.
- Organized media events and press briefings to maintain and enhance the store’s reputation.
Founder & General Manager
SPICES & JARS
06.2017 - 03.2019
- Introduced a unique, convenient breakfast solution inspired by traditional Saudi cuisine, catering to busy individuals and working mothers
Founder & General Manager
AL THURAYA JEWELRY
03.2015 - 03.2019
- Founded & managed a jewelry design house specializing in unique, handcrafted pieces inspired by Saudi cultural motifs and calligraphy
Head of Buying - Footwear & Accessories
Fawaz Al-Hokair Group AKA -Cenomi Retail
06.2011 - 03.2019
- Started in Cenomi as a Senior Buyer, and in 2012 promoted to Head of Buying to lead buying strategies across KSA, Egypt, Jordan, Algeria, and CIS countries, for Aldo & Aldo Accessories, Nine West, Charles & Keith, Clark's, & Steve Madden
- Enhancing profit margins and driving a 300 million SAR revenue increase in footwear and accessories sales in KSA
- Orchestrated 15 grand opening ceremonies for international brand stores, developing business plans, aligning brand strategies, curating tailored buying, and setting targets, achieving remarkable sales and client satisfaction
- Spearheaded the successful opening of Marks & Spencer's first GCC flagship store, overseeing buying, inventory, a culturally relevant launch event, and securing media coverage, resulting in SAR 1M in first-day sales
- Consistently awarded Brand Manager of the Year for Aldo from 2011-2018 for driving successful buying strategies, setting clear performance targets, and providing effective mentorship to the team
Brand Manager
Rubaiyat Fashion
03.2007 - 05.2008
- Managed all luxury kids brands (Dior, Gucci, D&G, Emporio Armani J Kenzo, Ralph Lauren, Cavalli, Prada kids, Missoni)
- Increased sales revenue by 10% through a creative marketing approach tailored to kids' needs
- Achieved 10% sales growth and 15% improvement in customer retention by implementing interactive marketing techniques and managing events
Executive Manager
Yahya Couture
01.2001 - 02.2007
- Managed Yahya Couture Boutique in Khayat Centre for 6 years
- Developed a client relations strategy that resulted in a 20% growth in the elite client base, leading to a 10% increase in overall company profits
- Expertly planned and coordinated all aspects of Yahya's fashion shows in Paris, resulting in high attendance rates and positive media coverage
Education
BACHELOR OF ARTS - FRENCH LITERATURE
KING ABDULAZIZ UNIVERSITY
Jeddah, KSASkills
Event Planning & Execution (High-Profile Luxury Events)
undefinedCoursesandlearning
- University of Georgia, Six Sigma Green Belt, Six Sigma & Organization (Advanced)
- Edraak, Business Etiquette, Emotional Intelligence, Critical Thinking
- IBM, Introduction to Project Management, Project Management Essentials
- Monshaat Academy, Enriching the Tourist Experience in KSA, Creative Thinking & Problem Solving, Entrepreneurial Mindset & Crisis Management, Cost Management
Startups
- Founder & General Manager, Al Thuraya Jewelry, Jeddah, KSA, 03/01/15, 03/01/19, Founded & managed a jewelry design house specializing in unique, handcrafted pieces inspired by Saudi cultural motifs and calligraphy.
- Founder & General Manager, Spices & Jars, Jeddah, KSA, 06/01/17, 03/01/19, Introduced a unique, convenient breakfast solution inspired by traditional Saudi cuisine.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Country Private Client Relations Manager (Private Ambassador)
Louis Vuitton
10.2021 - Current
Store Director - Kingdom Centre
Louis Vuitton
04.2019 - 10.2021
Founder & General Manager
SPICES & JARS
06.2017 - 03.2019
Founder & General Manager
AL THURAYA JEWELRY
03.2015 - 03.2019
Head of Buying - Footwear & Accessories
Fawaz Al-Hokair Group AKA -Cenomi Retail
06.2011 - 03.2019
Brand Manager
Rubaiyat Fashion
03.2007 - 05.2008
Executive Manager
Yahya Couture
01.2001 - 02.2007
BACHELOR OF ARTS - FRENCH LITERATURE
KING ABDULAZIZ UNIVERSITY
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