هدى اسامة بازرعة
خدمة العملاء
المدينة المنورة
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
خدمة العملاء
مؤسسة مصدر المعادن للتجارة
جدة
01.2021 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved concerns with products or services to help with retention and drive sales.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
Education
High School Diploma -
مدرسة الخامسة الثانوية
02.2018 - 02.2020
Skills
Problem-Solving
Teamwork and Collaboration
Interpersonal Communication
Flexible and Adaptable
Certification
ادارة الموارد البشرية
Timeline
ادارة الموارد البشرية
03-2022
الامن السبراني
03-2022
ادارة الازمات والمخاطر
03-2022
استخدام الحاسب الالي في الاعمال المكتبية
03-2022
خدمة العملاء
03-2022
السكرتارية
03-2022
خدمة العملاء
مؤسسة مصدر المعادن للتجارة
01.2021 - Current
High School Diploma -
مدرسة الخامسة الثانوية
02.2018 - 02.2020