Ramy A. Elgendy
Riyadh
Summary
I have worked as a Business Development Manager, Marketing Manager, Digital Marketing Manager, Customer Relationship Manager, E-commerce Specialist, and Promotion Manager for 15 years. My expertise lies in offline and online marketing and sales, focusing on business strategies, marketing management, digital marketing, e-commerce, Marketing coaching, and Customer Care management.
Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development Manager
Givago Perfumes
12.2023 - Current
- Develop marketing and promotional strategies to raise brand awareness, particularly in emerging markets, leveraging traditional and digital channels
- Leading marketing team for Plan implementation & direction`s success
- Build and maintain relationships with key retailers (7 Retailers), distributors, and partners like Faces, Whites, and Virgin Megastores, as well as pursue new partnerships with relevant businesses globally
- Identify and enter new markets, such as the UK, while strengthening GIVAGO's presence in the MENA region
- Increase sales in both physical stores and online platforms by developing strategies to boost brand visibility and consumer engagement
- Handle negotiations with malls, leasing departments, and other financial stakeholders to manage and resolve liabilities, penalties, and closed-store issues
- Focus on improving financial outcomes, including sales revenue, cost management, and profitability across different regions
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Marketing Coach
Marketing Club
02.2021 - Current
- Give a marketing session for all interested & potential new marketers in the Marketing Club organization as a support for all new candidates interested in marketing fields like CRM and perfume marketing (I performed full sessions)
- Marketing consultations for startups and new entities
E-commerce & Marketing Manager
Innova Health Care
05.2020 - 10.2023
- Strategic planning for the Marketing department, and implementation of all tactics that support Innova's main objectives
- Leading marketing team for Plan implementation & direction`s success
- Establish and manage online platforms for Innova (Website, Mob App, and WhatsApp)
- Innova's new Identity planning & implementation
- Utilized Google AdWords and Facebook Ads Manager to create targeted paid advertising campaigns that drove traffic and conversions on the website.
- E-commerce Increased online sales to reach 1.5 M /Month by developing and implementing targeted e-marketing strategies.
- Maintained budget control across various digital channels ensuring optimal allocation of resources based on campaign performance metrics.
Marketing Manager
Zahrat Al-Rawdah pharmacies
01.2019 - 01.2020
- Zahrat Al-Rawdah's new identity
- Promotion management, CSR, Social Media Management, Visual Merchandizing, New store preparation and introduction
- Budgeting, Cost center management as a HOD
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Marketing Specialist
Nahdi Medical Company
04.2016 - 12.2018
- Medical call agent
- Medical Social media specialist
- Promotion assistant manager
- Medical content specialist
- Streamlined communication processes, leading to improved collaboration between departments.
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Developed loyalty programs, fostering long-term customer relationships and repeat business.
Store Manager/Chief Pharmacist
Nahdi Medical Company
03.2012 - 04.2016
- Retail
- Store management
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Community Pharmacist
Kunooz Al-Sahha Pharmacies
09.2008 - 12.2011
- Retail
- Store management
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Developed strong relationships with healthcare providers, improving patient care and communication.
- Streamlined prescription filling process for faster service, leading to increased customer satisfaction.
- Improved patient medication adherence by providing comprehensive counseling and follow-up consultations.
Education
Digital Marketing
Digital Marketing Institute
Ireland (Campus)05.2021
MBA - international management
Geneva Business School
Switzerland (Campus)01.2018
Bachelor of Science - Pharmaceutical Sciences
Tanta University
Egypt01.2007
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Decision-making
- Business development
- Relationship building and management
- Client relationship building
- Strategic planning
- Sales and marketing
- Team collaboration
- Mentoring and coaching
Certification
- Google Garage Certificate in Fundamental Digital Marketing, 04/2020
- E marketing institute certificate in Search engine optimization, 12/2019
- Online Marketing Foundation, LinkedIn Learning, 05/2020
- Excel & Power BI course from Power Insights, 06/2022
Accomplishments
- Best Achieving (5/5) Yearly assessment on Nahdi, 2015, 2016
- Zahrat Alrawdah new Identity (Project manager), 2019
- Innova website, App, CRM, Digital channels establishment, 2020, 2021
References
References available on request
Phone
+966 533538278, +2 01030674455
Hobbies and Interests
- Reading
- Chess
- Sports
- Fashion
- Trends
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Beginner (A1)
Timeline
Business Development Manager
Givago Perfumes
12.2023 - Current
Marketing Coach
Marketing Club
02.2021 - Current
E-commerce & Marketing Manager
Innova Health Care
05.2020 - 10.2023
Marketing Manager
Zahrat Al-Rawdah pharmacies
01.2019 - 01.2020
Marketing Specialist
Nahdi Medical Company
04.2016 - 12.2018
Store Manager/Chief Pharmacist
Nahdi Medical Company
03.2012 - 04.2016
Community Pharmacist
Kunooz Al-Sahha Pharmacies
09.2008 - 12.2011
Digital Marketing
Digital Marketing Institute
MBA - international management
Geneva Business School
Bachelor of Science - Pharmaceutical Sciences
Tanta University
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