Victor Roy Katisya
Riyadh,Saudi Arabia
Summary
Supportive senior core skills trainer with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in Talent LMS use and negotiation. Known for goal-oriented mindset and change management. Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as leadership management,Conflict resolutions,time management and coaching. Enthusiastic personality with a hands-on, creative style. Ready to apply 13 years' experience to a challenging long-term position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Senior Core Skills Trainer
Alghanim International Trading
Riyadh
2020.06 - Current
- Established coaching culture resulting in 10% decrease in performance-related terminations
- Using digital forms.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
- Analyzed and evaluated training effectiveness and program outcomes
- Boosted trainee confidence and comprehension by providing constructive feedback and personalized coaching
- Maintained detailed records of each participant''s progress throughout program, enabling targeted follow-up support as needed
- Developed job-specific competencies and performance standards
- Provided ongoing support and mentorship to former trainees, fostering long-term professional growth within organization
- Designed and delivered web-based, self-directed learning materials.
- Kept abreast of industry trends and advancements, integrating new information into training programs to keep content fresh and relevant
- Designed and delivered web-based, self-directed learning materials
- Achieved higher trainee retention rates by incorporating engaging activities and real-world examples into training sessions.
- Excellent communication skills, both verbal and written
- Delivered services to customer locations within specific timeframes
Training Store Manager
Alshaya International Trading
Riyadh
2009.10 - 2019.03
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance
- Drove sales and planned promotional and local store marketing activities
- Developed positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction
- Mentored junior staff members by providing valuable guidance on career growth opportunities within organization
- Interacted well with customers to build connections and nurture relationships
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Reported issues to higher management with great detail
- Raised property accuracy and accountability by creating new automated tracking method
- Cultivated interpersonal skills by building positive relationships with others
- Organized and detail-oriented with strong work ethic
- Reduced operational risks while organizing data to forecast performance trends
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Conducted regular store audits to ensure compliance with company standards, identifying areas requiring corrective action and implementing necessary changes effectively
- Supervised and effectively trained 200 employees to decrease process lags and boost productivity
- Opened and closed store 6 days per week
- Streamlined store operations by identifying areas for improvement and implementing efficient processes, contributing to higher sales and productivity levels
- Reduced operational risks while organizing data to forecast performance trends.
Education
Some College (No Degree) - Hospitality Management, Learning Strategies
Alison
IrelandAEMEA CA 100 - Learning Strategies
Starbucks Coffee Academy
Arizona State University05.2020
Management Development Programt, Operations - Business Management
Alghanim Industires
Riyadh Saudi Arabia05.2023
Skills
- Microsoft Office Suite, Adobe Photoshop, Hospitality Management, learning management systems, Communication, Leadership, employee engagement, e-learning, Training and Development, and audit.
- OTHER
- Leadership & Volunteering: Mentor at Career Coaches Academy, Employee Wellness Activity
- Multitasking
- Effective Communication
- Compliance Training
- Goal Setting
- Attention to Detail
- Training solutions development
Languages
English
Native language
Walking, Marathon
Self motived and team player
Timeline
Senior Core Skills Trainer
Alghanim International Trading
2020.06 - Current
Training Store Manager
Alshaya International Trading
2009.10 - 2019.03
Some College (No Degree) - Hospitality Management, Learning Strategies
Alison
AEMEA CA 100 - Learning Strategies
Starbucks Coffee Academy
Management Development Programt, Operations - Business Management
Alghanim Industires
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