Waleed ALJURBUA
Riyadh
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service, Complaint Handling Officer
Al Rajhi Takaful
Riyadh
2017.12 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Assuring complaints with through SAMA and the Council of Cooperative Health Insurance
- Auditing the processes,practices and documents as well providing weekly report to the department manager.
Co-Op Trainee
Al Rajhi Bank
Riyadh
2017.07 - 2017.08
- Devised and performed reliability characterization and data analysis.
- Used spreadsheets, databases and other resources to produce deliverables.
- Participated in searching for candidates through the organization website.
- Communicated with the potential employees and scheduled interviews.
Education
Bachelor of Banking -
Imam Mohammad Ibn Saud Islamic University
Riyadh 2013.07 - 2017.09
Diploma of Computer Applications For 6 Months -
Imam Mohammad Ibn Saud Islamic University
Riyadh Skills
Customer service skills
Dispute Resolution
Project Management
Data Analysis
Microsoft Office
Timeline
Customer Service, Complaint Handling Officer
Al Rajhi Takaful
2017.12 - Current
Co-Op Trainee
Al Rajhi Bank
2017.07 - 2017.08
Bachelor of Banking -
Imam Mohammad Ibn Saud Islamic University
2013.07 - 2017.09
Diploma of Computer Applications For 6 Months -
Imam Mohammad Ibn Saud Islamic University