Aljawhara Alsaeed
Riyadh
Summary
Senior Operations Management Specialist with 10 years of experience in the commerce sector. Proven track record in cultivating strong relationships to drive project success, overcoming complex challenges, and implementing innovative strategies for continuous improvement. Skilled at leveraging expertise to enhance operational efficiency and deliver exceptional results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Onboarding & Incubation QCommerce Sr. Spcialist
Hungerstation
04.2023 - Current
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals and collaborated with cross-departmental teams to achieving best experience.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
Vendor Support senior supervisor
Hungerstation
04.2022 - 04.2023
- Supported company growth by working constructively with sales team members, generating new business opportunities
- Achieved maximum performance across good environmental and Tools to a team.
- Reduced SLA and improved operations by analyzing processes.
- Liaising with various stakeholders in support of operational excellence..
- Maintained faultless quality control standards, resulting in reduced downtime and maximized revenue.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Examined problem-solving strategies, highlighting development opportunities to improve organizational operations.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
Acting as Content and Quality Content Manager
Hungerstation
12.2020 - 01.2022
- Detected onboarding failures by performing accurate roots cause analysis, implementing corrective actions that led to onboarding vendors with correct data and easy activated.
- Oversaw all quality-related issues, driving problem-solving techniques and corrective actions to maintain high levels of customer satisfaction.
- Build SOPs and Drive projects
Configuration supervisor
Hungerstation
12.2019 - 12.2020
- Successfully led team to achieve KPI targets and other department metrics.
- Offered instruction, coaching and motivation for enhanced team morale.
- Collaborated with multidisciplinary teams to deliver projects and uphold company standards.
- Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams.
Customer Experience Team Leader
Hungerstation
12.2017 - 12.2019
- training and mentoring of new team members, promoting productivity and quality service.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Investigated customer queries and responded within defined SLAs.
- Obtained feedback from customers to improve service experience.
- Helped new staff acclimate to customer service team and mentored on strategies for success.
- Created training programs guaranteed to achieve key organizational objectives.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
- Produced training and supportive materials tailored to organizational needs.
- Schedule staff shifts.
- Enhancing costumers experience.
Customer Experience Supervisor
The National Company of Human Resources
05.2017 - 08.2017
Follow-up recruiting manager
Town recruitment
08.2014 - 12.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Built and maintained working relationships with embassies and company to facilitate seamless running of department.
Education
Bachelor of Science - Molecular biology and biotechnology
Princess Nora bint Abdulrahman University
06.2014
Skills
- Operations management
- Employee management
- Team supervision
- Motivational communication
- Target-driven
- Business development
- Processes and procedures
- Inspiring leadership
- Quality management
- Quality improvement
- Team building
- Training
- Communication
- Teamwork
- Time management
- Decision-making and Problem solving
- Project management
- Microsoft Office
- Zendesk system
- Polygon system
- CRM system
- Salesforce system
- Kissflow system
- Analytical thinking
- Documentation management
- Management collaboration
- Root-cause analysis
- Technical troubleshooting
- Continuous improvement
- Emergency response
Certification
- ICDL Certificate in Computer by English.
- workshop databases from University of Princess Nora Bint
Abdul Rahman 2012. - A workshop on "How to write a Scientific Paper" from University of Princess Nora Bint Abdul Rahman 2013.
- psychological stimulus course 2013.
- Training on Research Center of King Faisal Specialist (for 3 months)2014.
- Training on Research Center of King Faisal Specialist – Razi Program (for one month)2014.
- Career qualification course 2017.
- Customer service Course (3 days ) 2017.
- Time and Task Management: Time Management Techniques 2020.
- Advanced Supervisory Skills Course 2019
- Creativity,Design thinking and innovation for business 2021.
- first aid course 2021.
- Advanced Microsoft Excel course in the duration of (25 Hours) 2021.
Languages
Arabic
Native language
English
Upper intermediate
B2
Additional Information
Birth date: 15-09-1991
Social status: Single
Nationality: Saudi
Place Birth: Riyadh
The address: Riyadh
Education
Riyadh, Riyadh Region
Name & contact
Timeline
Onboarding & Incubation QCommerce Sr. Spcialist
Hungerstation
04.2023 - Current
Vendor Support senior supervisor
Hungerstation
04.2022 - 04.2023
Acting as Content and Quality Content Manager
Hungerstation
12.2020 - 01.2022
Configuration supervisor
Hungerstation
12.2019 - 12.2020
Customer Experience Team Leader
Hungerstation
12.2017 - 12.2019
Customer Experience Supervisor
The National Company of Human Resources
05.2017 - 08.2017
Follow-up recruiting manager
Town recruitment
08.2014 - 12.2016
Bachelor of Science - Molecular biology and biotechnology
Princess Nora bint Abdulrahman University
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