AALA MURTADA AL SHEBBER

• Participated actively in pre-audit planning meetings for more targeted checks.
• Conducted thorough audits to enhance company's compliance with quality standards.
• Identified and resolved issues, ensuring continuous improvement in operations.
• Worked closely with quality management teams, boosting inter-departmental communication regarding quality issues.
• Implemented corrective action plans to address identified flaws in production.
• Led internal audits, resulting in improved operational consistency and reliability.
• Documented non-conformities accurately for proper follow-up actions.
• Presented findings post-audit to senior management, leading to impactful decisions.

• Improved customer satisfaction by effectively handling complaints and inquiries.
• Offered technical support, leading to enhanced user experience.
• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Processed orders promptly ensuring a positive experience for customers.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Assisted customers in making informed decisions by providing detailed product information.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

• Performed a variety of nuclear medicine tests based on the
department protocols using PET and SPECT imaging.
•Involved in patient care, dose preparation, injections, imaging and
quality control.

-Preforming myocardial perfusion imaging.

-Involved in patient care, dose preparation, injections, imaging and
quality control.

-Performed a variety of nuclear medicine tests and therapies based on
the department protocols.
-Performed all quality control and quality assurance tests performed on
the department.
-Performed intravenous injections of the radiopharmaceuticals on a
variety of nuclear medicine tests.
-Worked with nuclear medicine SPECT and PET scanners, uptake probe
and Ergo Digirad portable gamma camera.