Aamir Khan
Application Specialist
New Delhi
Summary
Experienced Application Specialist with over 13 years of experience in Life Science. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Life Sciences Laboratory Automation. Engineer and management graduate with a track record of working as a product and service manager in the laboratory automation business. High throughput automation, good laboratory practices (GLP), cell culture, bio-banking, and genomics are major domains of expertise.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Field Application Specialist
Beckman Coulter Life Sciences
New Delhi
10.2020 - Current
- Responsible for Application support for Automation systems for India & Middle-East.
- Retained existing clients and developed 30 new accounts by extending high quality and efficient support service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Providing apt technical know-how for tailored automated solutions as per customer workflow.
- Involved in Pre-Sales/Post-Sales activities along with sales team. Influential in increasing market share from existing and potential customers through implementation of best-in-class management practices.
- Tracking market activities and implementing appropriate measures along with sales teams.
- Focused on identifying new leads & consumable opportunities to build awareness amongst customers.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Product Manager
Automated Biobanking Solutions, Bioscreen Instruments Pvt. Ltd
New Delhi
12.2018 - 10.2020
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Analyzed metrics to measure product performance.
- Managed product demonstrations and testimonials for performance evaluation.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Spearheaded collaborative efforts to bring products to market.
- Boosted customer base penetration using creative promotional approaches.
- Reduced project downtime with quality product inspections.
- Managed over 600+ active customers
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Regional Service Manager
Bioscreen Instruments Pvt. Ltd
05.2010 - 11.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Supervised staff of 9 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
QC Analyst
Medsource Ozone Biomedicals Pvt.Ltd
11.2009 - 04.2010
- Developed and maintained quality assurance procedure documentation.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Created and revised procedures, checklists and job aids to reduce errors.
- Participated in departmental meetings to establish short- and long-term strategy.
- Edited, proofed and critiqued internal documents to improve clarity.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Defined and implemented quality initiatives to reduce risk.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
Education
Master of Business Administration - Operations Management
NIBM Global
Pune 07.2015 - 06.2016
Bachelor of Engineering (B.E - Biotechnology
Maharishi Dayanand University
Rohtak 08.2006 - 07.2009
Pre-Graduation Diploma - Electronics And Communications. Engineering
State Board of Technical Education
Haryana 08.2003 - 07.2006
Skills
Technical documents comprehension
Accomplishments
- Factory trained in Acoustic Liquid Handling Systems from Labcyte Echo product portfolio (currently Beckman Coulter Life Sciences)
- Attended Global Distributor meeting for LVL Technologies as Product Manager in month of January 2019
- Factory Service Training in TECAN, Austria on Next Generation Multi-Mode Detection Readers in month of March 2017
- Application Training at TECAN, Switzerland on Automation of NGS Workstation in month of Oct 2016
- Factory Service Training in Liconic AG, Liechtenstein on Automated Biobank in month of Aug 2016
- Factory Service Training in TECAN, Switzerland on Automated Liquid Handling Systems in month of December 2010
- Factory service Training in TECAN, Austria on Multi-Mode Detection Readers in month of November 2010
- Six Weeks Training from NATIONAL BUREAU OF PLANT GENETIC RESOURCES in Techniques in PLANT BIOTECHNOLOGY in June - July 2007.
- Six Weeks Training from NATIONAL BUREAU OF ANIMAL GENETIC RESOURCES in Techniques in ANIMAL BIOTECHNOLOGY & BIOINFORMATICS in June - July 2008
- Book published as first author titled â€oeINSILICO ANALYSIS OF LEPTIN PROTEIN in SIX DIFFERENT BREEDS†in
Jan 2017.
Timeline
Field Application Specialist
Beckman Coulter Life Sciences
10.2020 - Current
Product Manager
Automated Biobanking Solutions, Bioscreen Instruments Pvt. Ltd
12.2018 - 10.2020
Master of Business Administration - Operations Management
NIBM Global
07.2015 - 06.2016
Regional Service Manager
Bioscreen Instruments Pvt. Ltd
05.2010 - 11.2018
QC Analyst
Medsource Ozone Biomedicals Pvt.Ltd
11.2009 - 04.2010
Bachelor of Engineering (B.E - Biotechnology
Maharishi Dayanand University
08.2006 - 07.2009
Pre-Graduation Diploma - Electronics And Communications. Engineering
State Board of Technical Education
08.2003 - 07.2006
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