

Warehouse operations specialist with a focus on inventory control and process optimization. Expertise in MS-Office and ERP tools to improve workflow efficiency. Experienced in handling logistics operations, including inventory checks and carrier coordination through WMS. Aims to apply skills to achieve operational excellence in logistics.
• Manage the complete lifecycle of customer trade-in devices, from initial receiving and processing to final disposition.
• Conduct detailed physical and functional inspections of devices (iPhones, iPads, Macs) to accurately assess condition and assign value grading.
• Ensure 100% compliance with data security and data-wiping protocols for all received units, protecting customer privacy.
• Oversee the inventory management, reverse logistics, and secure storage for all trade-in stock.
• Collaborate with sales and customer service teams to ensure a smooth and efficient valuation and credit process for customers.
Cross-Functional Department Experience AOS (Apple Online Store):
Supported e-commerce fulfillment operations by accurately picking, packing, and dispatching customer orders to meet strict delivery deadlines. Processed customer returns (RMA) and assisted with inventory reconciliation for online stock.
FG (Finished Goods)
Responsible for warehouse operations related to new Apple products. Handled receiving, secure putaway, and proper storage of high-value goods. Performed regular cycle counts and stock audits to maintain high inventory accuracy.
KGB (Known Good Board)
Managed the inventory of tested, functional service parts (KGBs) used for repair and refurbishment. Ensured components were correctly sorted, stored, and supplied to technical teams as needed, minimizing repair delays.