Abdalazeez Mahmood Sabir Tolba
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive expertise in communication systems engineering, strategic planning, and leadership. Demonstrates exceptional skills in troubleshooting, team building, and customer service, with a proven track record of achieving targets and optimising time management. Proficient in data analysis methods, equipment maintenance, and network configuration, ensuring seamless operations and high-quality service delivery. Adept at handling escalations and resolving issues efficiently while maintaining adherence to HSE guidelines. Career goals include leveraging technical support basics and diagnostic expertise to enhance organisational performance and drive innovation.
Resourceful Operations Manager with knack for streamlining processes and improving team performance. Spearheaded multiple initiatives that enhanced operational efficiency and reduced costs across departments. Known for fostering collaborative work environments and driving continuous improvement.
Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations manager
Lamar LCC
Alula-almadina almonwara, Saudi Arabia
09.2022 - Current
- Coordinated daily operational plans across heritage sites under the Royal Commission for AlUla, ensuring seamless workflow and efficient execution.
- Collaborated closely with the Heritage Sites Management Department of the Royal Commission to align operations with established standards and guidelines.
- Monitored and reported on operational performance by submitting daily operational reports to the Royal Commission.
- Provided direct on-site supervision to ensure compliance with safety protocols, operational procedures, and best practices.
- Supported management in monitoring inventory levels and maintaining adequate supplies to sustain uninterrupted operations.
- Participated in ongoing training sessions to enhance knowledge of operational procedures and improve overall efficiency.
Telecom Engineer (Site engineer)
Zain Sudan (Lulu Tech for Advance technology Ltd. Co)
10.2017 - 11.2021
- Telecom field engineer in Zain sites.
- Preventive maintenance & Corrective Maintenance & planning troubleshooting for Ericsson Equipment :
- Radio equipment (RBS (2000,6000,6102,6202) Base Band 6830,6648)
- Transmission equipment:
- TN (PP ,6P ,2OP ), Mini link Craft-E
- Marconi
- Huawei equipment :
- (RTN 980 , RTN 950 , RTN900 ), SDH,PDH
- Receive assigned tasks from the zone Manager & telecom supervisor via email and solve all problems in the site(communication devices and power devices) and send detailed report on the cause of the problem & solutions.
- Inform the MNC for the return of the network (Zain operation).
- Install of CCTV in Site.
- Ability to work with ticketing system.
- Following Company policies and Service Level Agreements (SLA) to make sure that Customer is satisfied with Company policies.
- Ability to fulfil time plan to Close projects in time.
Fuel engineer & Spare part Supervisor
Zain Sudan (Lulu Tech for Advance technology)
12.2017 - 09.2018
- Responsible for Refueling & operation for Zain sites in the North & River Nile region.
- Follow up & Counting the site which need Refueling and send it in daily reports.
- Coordinate with all Refueling Teams & reported the Fuel situations in Sites to send detailed inspection report to Client.
- Prioritizing sites according fuel consumption.
- Working with WFM (work Force Management) to create fuel trip tasks.
- Spare part Supervisor:
- Responsible for follow up WFM account’s & modify the Items in WFM programs & Sending Monthly Clearance reports of Spare parts to preview the situation of Stock.
Contact Center Agent
Sudanese Mobile Telephone Zain Company
- Receive & answering inquiries and reporting their problems to the back office.
- Good listening & I can handle stress for a long time.
Fuel engineer & Spare part Supervisor
Zain Sudan (Lulu Tech for Advance technology)
12.2017 - 09.2018
- Responsible for Refueling & operation for Zain sites in the North & River Nile region.
- Follow up & Counting the site which need Refueling and send it in daily reports.
- Coordinate with all Refueling Teams & reported the Fuel situations in Sites to send detailed inspection report to Client.
- Prioritizing sites according fuel consumption.
- Working with WFM (work Force Management) to create fuel trip tasks.
- Spare part Supervisor:
- Responsible for follow up WFM account's & modify the Items in WFM programs & Sending Monthly Clearance reports of Spare parts to preview the situation of Stock.
Electrical & Telecom engineer (team leader)
MTN Sudan (PC Technologies Multi Activities Co.Ltd)
11.2016 - 06.2017
- Install, Swapped and Maintain Telecom Equipment (Radio, Transmission, SDH , DWDM) (Ericsson, Huawei, ZTE).
- Welding Optical fiber
- Receive assigned tasks from the zone Manager & Telecom Supervisor via email and solve all the problems in the Sites (Communication devices and power devices) and reported all actions in Site and send detailed report on the cause of the problem and Solutions.
CCTV & Security Systems (Site engineer)
Solutions for Advance technology CCTV & Network system
08.2016 - 05.2017
- Install & Maintenance of CCTV & Security Systems
OMC engineer
Sudanese Electricity Transmission Co.Ltd
09.2015 - 08.2016
- Telecom Engineer
- Controller system maintenance and troubleshooting and replaced & operation departments monitoring in PLC , SCADA , DCS
- Troubleshooting and reported authorities
- Give the advice and updated information’s to the operation manager
- Handling alarms from the Network system and report issues to send it to OMC shift leader.
- Receive the reports and calls from Corrective Maintenance engineers and records the Confirmation of all the Solved problems in the Specified time.
Contact Center Agent
Sudanese Mobile Telephone Zain Company
09.2015 - 08.2016
- Receive & answering inquiries and reporting their problems to the back office.
- Good listening & I can handle stress for a long time.
Education
Bachelor - Telecommunication System engineer
University of Science and Technology
Umdurman/ Sudan 06.2009 - 07.2014
Skills
- Excel
- Communication skills
- Leadership
- Team building
- Communication Systems Engineering troubleshooting
- Power PI
- Calm under pressure
- Technical support basics
- Handling escalations
- Telephone system operation
- Basic it competency
- Excellent communication
- Data management
- Resolving issues
- Help desk technical troubleshooting
- Quality Control
- Hardware repairing techniques
- Telecommunication systems
- HSE guidelines adherence
- Data analysis methods
- Equipment Maintenance
- Site inspection
- Field operation management
- Field Service Reporting (FSR)
- Router and wireless installation
- Equipment installation
- System troubleshooting
- Field testing
- Networking solutions
- Diagnostic expertise
- Network configuration
Certification
- Development & Perfection International Center: Excel basics and financial statement preparation (6 SEP to 10 SEP 2020)
- CCNA Routing & Switching: Cisco Certificate Network Associate (14 Nov 2017)
- Charisma Workforce Development: Tower Climbing and Electrical Safety Training Program (9 to 10 February 2021)
- Data Analysis Diploma using MS Excel & Power BI -(Duration 40 Hours, 11 Training Days)(2023)-Cert.Ref: D.A-DipVCB1700520.
- Project Management Professional (PMP) 70 HRS -(September 14, 2024 to October 14, 2024)-Certificate Serial No. TRN/USA/E07C0F91B
- ISO 22301 (BCMS) Internal Audit & Business Continuity Management System of the ISO 22301:2019 requirements BCMS Management Documentation
Internal Audit & Awareness Training Course (From 05 to 07 Mar. 2024)
- Certificate Serial No. T-24030002
Languages
Arabic
Native
English
Advanced
Timeline
Operations manager
Lamar LCC
09.2022 - Current
Fuel engineer & Spare part Supervisor
Zain Sudan (Lulu Tech for Advance technology)
12.2017 - 09.2018
Fuel engineer & Spare part Supervisor
Zain Sudan (Lulu Tech for Advance technology)
12.2017 - 09.2018
Telecom Engineer (Site engineer)
Zain Sudan (Lulu Tech for Advance technology Ltd. Co)
10.2017 - 11.2021
Electrical & Telecom engineer (team leader)
MTN Sudan (PC Technologies Multi Activities Co.Ltd)
11.2016 - 06.2017
CCTV & Security Systems (Site engineer)
Solutions for Advance technology CCTV & Network system
08.2016 - 05.2017
OMC engineer
Sudanese Electricity Transmission Co.Ltd
09.2015 - 08.2016
Contact Center Agent
Sudanese Mobile Telephone Zain Company
09.2015 - 08.2016
Bachelor - Telecommunication System engineer
University of Science and Technology
06.2009 - 07.2014
Contact Center Agent
Sudanese Mobile Telephone Zain Company
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