ABDALAZIZ ALJOISSAM
Dammam,04
Summary
Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Network Technician
Benaa Charity
07.2023 - Current
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Oversaw 100 desktops in Windows domain and installed firewalls to connect and protect users.
- Increased domain levels by closely managing Windows domain move.
IT Support Specialist
Benaa Charity
09.2020 - 01.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Collaborated with vendors to identify best options for optimizing network performance.
- Established robust infrastructure and data capacity for new applications.
- Assisted with implementation and support of network monitoring tools.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Liaised with stakeholders to keep project goals and deadlines on target.
Education
Bachelor of Science -
Technical And Vicational Training Corporation
Al Mubarraz, Saudi ArabiaHigh School Diploma -
Industrial Technical Training Institute
Dammam, Saudi Arabia01.2022
Skills
- Hardware Inventory Management
- Technology planning
- Regulatory Policy Enforcement
- Preventive Maintenance
- Network configuration
- Helpdesk administration
- User Training
- Network Troubleshooting
- Networking Hardware Installation
- Network Engineering
- Ticket management
- Data Backup
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- asset inventory system to EGO company
- Restore files to the Ministry of Education
- Restructuring the network and work system of Al-Hafiz Company
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Network Technician
Benaa Charity
07.2023 - Current
IT Support Specialist
Benaa Charity
09.2020 - 01.2022
Bachelor of Science -
Technical And Vicational Training Corporation
High School Diploma -
Industrial Technical Training Institute