Abdalgadir Ahmed
IT Support Specialist
Riyadh -Saudi Arabia,Saudi Arabia
Summary
A certified Software Engineer - I Have Expertise in the Software Application Using python/jango framework & Asp.net Life Cycle, Including Requirements Analysis, Design, Testing, and application Support...Saudi Council of Engineers Membership ID: 496125, hard-working, reliable individual who is meticulous in my attention to detail!
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
IT Operations Professional
Ministry of education
Riyadh, Riyadh
11.2019 - Current
- Monitoring all application and make sure service availability using AppDynamics (monitor tools).
- Monitoring all links (circuits) and networks devices using riverbed (monitor tools).
- Monitor servers health ,CPU, RAM ,DISK usage using SCOM tool.
- AD admin, create modify and trouble shoot user issue related AD.
- Exchange admin, create modify and trouble shoot user issue related Exchange.
- VCenter admin , manage VM by provide first troubleshoot from migrate, restarted/power off, assign IP address, and more.
- DHCP/DNS , reserve IP address for PCs, and released IP from VM thru Decommission process , create Arecord for new publish service.
- Support infrastructure issue and fulfilled request thru SERVICE NOW .
- Create VPN profile (RDP-App tunnel- Network Access -Portal access) using F5 APM service.
- SERVICE NOW .
- Good knowledge of F5 service (F5 APM-F5 LTM-F5 ASM).Administrator for attendance app in MOE.
- Maintained servers and systems to keep networks fully operational during peak periods
Application Support Engineer
ZKTeco Saudi Arabia Co
Riyadh, Riyadh
01.2016 - 10.2019
- Introducing staff (Technical Engineers/ Salesmen) to products using presentations and brain storming meetings.
- Follow up Preparation customer requirements documentations.
- Follow Preparation Business Requirements Documentations (BRDs).
- Making sure that customer requirements are delivered properly to development team.
- Close follow up with development team to make sure that software customizations are matching customer requirements.
- Follow up preparation of Software Project Plans.
- Following company policies and Service Level Agreements (SLAs) to make sure that customer is satisfied with company policies.
- Technical Translation for company products (Software Translation from English to Arabic).
Application Support
Ora’Concept for IT Solutions. Co. Ltd
Khartoum -Sudan, Sudan
01.2014 - 06.2014
- Configure new deployment on servers
- Prepare testing report
- UAT (user accepting testing
Education
Bachelor of Science - Software Engineering
El-mashreq University
Khartoum-Sudan 12.2008 - 12.2012
Skills
MS SQL Server
undefinedAccomplishments
- Web-based application. C# 4.5 MVC4, SQL Server 2012, Linq.
- Web-based application. C# 4.5 MVC4, SQL Server 2012, Linq
- Web-based application. Python, django frame work, SQL Server 2014
Application SUPPORT PROJECTS:
Restaurant Management System :
Cashier System:
Attendance System :
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Operations Professional
Ministry of education
11.2019 - Current
Application Support Engineer
ZKTeco Saudi Arabia Co
01.2016 - 10.2019
Application Support
Ora’Concept for IT Solutions. Co. Ltd
01.2014 - 06.2014
Bachelor of Science - Software Engineering
El-mashreq University
12.2008 - 12.2012
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