Abdalla Ahmed
Ryiadh,Saudi Arabia
Summary
Highly-skilled IT Support Technician with 3 years of experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimise overall company productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT support technician
Investment Details
Riyadh
06.2022 - Current
- Installed windows server and update domain
- Led data migration to updated domains, improving network traffic performance.
- Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilized operational teams.
- Installed CCTV and configuration .
Data Entry Clerk
National University
10.2021 - 04.2022
- Maintains database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Establishes entry priorities
- Processes customer and account source documents by reviewing data for deficiencies
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintains data entry requirements by following data program techniques and procedures
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
- Combines data from both systems when account information is incomplete
- Purges files to eliminate duplication of data.
Customer Service Executive
Tikno Ltd
03.2021 - 09.2021
- Overseeing the customer service process
- Resolving customer complaints brought to your attention
- Creating policies and procedures
- Planning the training and standardization of service delivery
- Selecting and hiring new staff
- Monitoring the work of individual representatives and of the team
- Conducting quality assurance surveys with customers and providing feedback to the staff
- Possessing excellent product knowledge to enhance customer support
- Maintaining a pleasant working environment for your team.
App developer
Katang Solutions
08.2020 - 02.2021
- Developing software solutions to meet customer needs
- Creating and implementing the source code of new applications
- Testing source code and debugging code
- Evaluating existing applications and performing updates and modifications
- Developing technical handbooks to represent the design and code of new applications.
Logistics Coordinator
Kuala Lumpur
11.2019 - 06.2020
- Volkswagen
- Overseeing all supply chain operations
- Organizing and managing inventory, storage, and transportation
- Analyzing and optimizing logistical procedures
- Reviewing, preparing, and routing purchase orders
- Ensuring the safe and timely pick-up and delivery of shipments
- Monitoring shipments, costs, timelines, and productivity
- Addressing and resolving shipment and inventory issues
- Liaising and negotiating with suppliers and retailers
- Answering customer queries.
Technical Support
Green Sailers
Riyadh
05.2016 - 08.2017
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies.
Education
Bachelor of Information Technology - Software Engineering
Segi University
09.2019
Skills
- Customer Service
- Problem Solving
- MS Office
- Time Management
- Quick learner
- Windows server
- Hardware maintenance
- Application Programming Interface
Languages
English
Advanced
Arabic
Native
Certification
- [KANTAG-SOLUTION] Training - 6 MONTH
- [ORACLE] JAVA
- ETHICAL HACKING
Timeline
IT support technician
Investment Details
06.2022 - Current
Data Entry Clerk
National University
10.2021 - 04.2022
Customer Service Executive
Tikno Ltd
03.2021 - 09.2021
App developer
Katang Solutions
08.2020 - 02.2021
Logistics Coordinator
11.2019 - 06.2020
Technical Support
Green Sailers
05.2016 - 08.2017
Bachelor of Information Technology - Software Engineering
Segi University
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