Abdalla Ahmedin
Halifax
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
16
16
years of professional experience
Work History
Cash Management and Strategic Pricing Specialist
The Bank of Nova Scotia
12.2021 - Current
- Streamlined cash management processes by implementing new software and automation tools.
- Optimized cash flow for clients with effective forecasting tools and strategic recommendations.
- Assisted clients in navigating complex regulatory requirements, minimizing potential risks while maximizing liquidity opportunities.
- Negotiated on strategic pricing and obtained favorable deal terms.
- Maximized profits with strategic pricing and inventory management.
Customer Care Solution, Mortgages
The Bank of Nova Scotia
01.2021 - 12.2021
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Handled difficult situations calmly, maintaining professionalism at all times.
Customer Care Advisor
The Bank of Nova Scotia
11.2019 - 01.2021
- Taking day to day, revolving credit calls, mobile wallet, loans & currently Mortgage service and Renewals
- Knowledge about banking in Canada, Chequing and saving, credit cards, line of credit and borrowing products
- Efficient in resolving customer calls and maintaining very high level of customer satisfaction
- Always reaching sales target and exceeding, such as (account switch, balance transfer, Credit limit increase and currently)
- Strong ability to convince customer about offers and doing the job as an advisor and not only resolve the issue
- Punctuality and adherence.
Outbound Sales Representative
Single Point
07.2018 - 08.2019
- Responsible for generating monthly sales through outbound cold calling or lead generation
- Maintained productive relationships with existing customers through exceptional follow up after sales
- Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills
- Handle phone calls in a manner that meets standards for service quality.
Sales Associate
Canadian Tire
09.2017 - 01.2018
- Maintain constant presence on sales floor to address customer needs
- Enthusiastically conversed with customers about purchases needs and available products
- Escorted customers to products, answered question about uses, and made sure all questions were answered and no additional help was needed.
Workforce management
Saudi British Bank
03.2014 - 10.2016
- Oversaw workforce management planning, volume predictions and capacity planning.
- Optimized workforce management by analyzing staffing needs and adjusting resources accordingly.
- Streamlined recruitment processes for faster talent acquisition and optimized workforce management.
- Maintained updated records of employee leave requests leading to efficient workforce management.
Private Banking Assistant
Saudi British Bank
01.2010 - 02.2014
- Supported relationship managers in executing complex transactions such as estate planning or business succession planning.
- Enhanced team performance by fostering a collaborative work environment and sharing industry insights.
- Served as a liaison between clients and internal teams, facilitating smooth transactions and prompt issue resolution.
- Collaborated with specialists from various departments to provide comprehensive solutions for diverse client needs.
Customer Service Representative
Saudi British Bank
05.2008 - 12.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Retail Banking Professional Foundation -
Institute of Finance
01.2015
Diploma in Computer -
EIS
01.2008
Skills
- Mortgage Advisor
- Retail sales & customer service
- Transaction monitoring
- Compliance knowledge
- Arabic speaking
- Payment Processing
- Microsoft Office
- Bank Reconciliation
Awards
- Best of the Best – Scotiabank 2021
- Significantly Achieved – Scotiabank 2022
- Best of the Best – Scotiabank 2023
Languages
English, Arabic
Native language
Timeline
Cash Management and Strategic Pricing Specialist
The Bank of Nova Scotia
12.2021 - Current
Customer Care Solution, Mortgages
The Bank of Nova Scotia
01.2021 - 12.2021
Customer Care Advisor
The Bank of Nova Scotia
11.2019 - 01.2021
Outbound Sales Representative
Single Point
07.2018 - 08.2019
Sales Associate
Canadian Tire
09.2017 - 01.2018
Workforce management
Saudi British Bank
03.2014 - 10.2016
Private Banking Assistant
Saudi British Bank
01.2010 - 02.2014
Customer Service Representative
Saudi British Bank
05.2008 - 12.2009
Retail Banking Professional Foundation -
Institute of Finance
Diploma in Computer -
EIS
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