Abdallah Alzughbi
Biomedical Engineer
Nationality: Jordanian,Based in KSA
Summary
* Experienced XP/AT Customer Service Engineer familiar with customer support and technical troubleshooting.
* Advanced knowledge of CS & RSC operations and dedication to see issues through to end. Works well in remote, onsite and desk-side environments.
* Working closely with RSC EMEA team as 1st level support and sometimes as 2nd level support to cover the desk in case of emergency shortage of the support team
Overview
2
2
Languages
7
7
Certifications
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Remote Support Engineer
Siemens Healthineers
Riyadh, KSA
02.2019 - Current
- Working for Regional Support Centers (RSC) of Global Remote Pre-clarification project (GRP) for MEA countries on XP/AT modalities
- Broke down and evaluated user and systems problems, using expertise and probing questions in order to fix incident remotely / ordering needed spare part or dispatch CSE for onsite troubleshooting
Senior Customer Service Engineer
Siemens Healthineers
Riyadh, KSA
02.2017 - 02.2019
- Servicing and troubleshooting, performing rolled-out updates and modifications, periodic preventive maintenance of XP/AT systems
Junior Customer Service Engineer
Siemens Healthineers
Riyadh, KSA
01.2012 - 02.2016
- Servicing and troubleshooting, performing rolled-out updates and modifications, periodic preventive maintenance of XP systems
Education
Bachelor's degree - Biomedical Engineering
Al-Ahliyyah Amman University
Amman - Jordan 06.2005 - 06.2011
Skills
Certified on Global Service Management System (GSMS) used by RSC/HSC
Certified on Peak@SENSE (System of Engagement for Network of Solution Experts) platform
Certified on Aspire to Lead Siemens Healthineers course
Usually working together with Area service managers to increase country percentage of Site Visit Avoidance (SVA) and First Visit Fix Rate (FVFR)
Certification
• Fundamental X-ray technique “ SIEMENS basic X-ray “
Timeline
Remote Support Engineer
Siemens Healthineers
02.2019 - Current
Senior Customer Service Engineer
Siemens Healthineers
02.2017 - 02.2019
Junior Customer Service Engineer
Siemens Healthineers
01.2012 - 02.2016
Bachelor's degree - Biomedical Engineering
Al-Ahliyyah Amman University
06.2005 - 06.2011