Abdallah Alzughbi
Biomedical Engineer
Nationality: Jordanian,Based in KSA
Summary
* Experienced XP/AT Customer Service Engineer familiar with customer support and technical troubleshooting.
* Advanced knowledge of CS & RSC operations and dedication to see issues through to end. Works well in remote, onsite and desk-side environments.
* Working closely with RSC EMEA team as 1st level support and sometimes as 2nd level support to cover the desk in case of emergency shortage of the support team
Overview
2
2
Languages
7
7
Certifications
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Remote Support Engineer
Siemens Healthineers
Riyadh, KSA
02.2019 - Current
- Working for Regional Support Centers (RSC) of Global Remote Pre-clarification project (GRP) for MEA countries on XP/AT modalities
- Broke down and evaluated user and systems problems, using expertise and probing questions in order to fix incident remotely / ordering needed spare part or dispatch CSE for onsite troubleshooting
Senior Customer Service Engineer
Siemens Healthineers
Riyadh, KSA
02.2017 - 02.2019
- Servicing and troubleshooting, performing rolled-out updates and modifications, periodic preventive maintenance of XP/AT systems
Junior Customer Service Engineer
Siemens Healthineers
Riyadh, KSA
01.2012 - 02.2016
- Servicing and troubleshooting, performing rolled-out updates and modifications, periodic preventive maintenance of XP systems
Education
Bachelor's degree - Biomedical Engineering
Al-Ahliyyah Amman University
Amman - Jordan 06.2005 - 06.2011
Skills
Certified on Global Service Management System (GSMS) used by RSC/HSC
Certification
• Fundamental X-ray technique “ SIEMENS basic X-ray “
Timeline
Remote Support Engineer
Siemens Healthineers
02.2019 - Current
Senior Customer Service Engineer
Siemens Healthineers
02.2017 - 02.2019
Junior Customer Service Engineer
Siemens Healthineers
01.2012 - 02.2016
Bachelor's degree - Biomedical Engineering
Al-Ahliyyah Amman University
06.2005 - 06.2011
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