Abdallah Amaireh
Quality & Safety Professional
Khobar,04
Summary
Experienced Quality & Safety Supervisor with hands on experience in implementing ISO standards, quality management systems (QMS), and health & safety procedures across diverse service environments. Skilled in process optimization, auditing, and team leadership, with certifications in ISO Quality Standards and Occupational Health & Safety Supervision. Passionate about driving organizational excellence and ensuring safe, efficient, and high quality operations.
Overview
6
6
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Quality Supervisor
Rentokil Boecker
07.2024 - Current
- Developed and implemented quality control processes, enhancing product consistency and ensuring compliance with industry standards.
- Conducted regular inspections and audits, identifying areas for improvement to optimize operational efficiency and product quality.
- Trained and mentored junior staff on quality assurance protocols, fostering a culture of continuous improvement and accountability.
- Collaborated with cross-functional teams to resolve quality issues, resulting in decreased defect rates and improved customer satisfaction.
Pest Control Supervisor
Optimal Pest Control
01.2022 - 04.2024
- Supervised daily pest control operations, ensuring compliance with safety regulations and optimal service delivery standards.
- Trained and mentored junior technicians on pest identification techniques and effective treatment methods to enhance team performance.
- Coordinated pest control schedules and service routes, improving operational efficiency and reducing response times for client requests.
- Developed and implemented pest management protocols, resulting in improved customer satisfaction and increased client retention rates.
Customer Service Supervisor
Zain Telecommunications
07.2020 - 11.2021
- Supervised daily operations and ensured timely resolution of customer inquiries, enhancing overall service delivery effectiveness.
- Trained and mentored new team members, fostering a collaborative environment and improving team performance metrics.
- Implemented customer feedback mechanisms, leading to actionable insights and improved service protocols across the department.
- Analyzed customer service trends and developed strategies to optimize response times, contributing to increased customer satisfaction.
Marketing Agent
Orange Telecom
02.2020 - 06.2020
- Assisted in developing marketing strategies that enhanced brand visibility and engaged target audiences effectively.
- Collaborated with team members to create compelling marketing materials, ensuring alignment with company standards.
- Supported the execution of promotional campaigns, contributing to increased audience reach and customer engagement.
- Conducted market research to identify trends and consumer preferences, informing future marketing initiatives.
Education
Bachelor of Science - Water Resources And Environmental Management
Al-Balqa Applied University
As-salt, Jordan 04.2001 -
Skills
Quality control
Process improvement
Compliance auditing
Training and mentoring
Customer satisfaction
Inspection and audits
Quality management systems
ISO standards
Scheduling
Customer inquiry resolution
Certification
Risk Assessment
Timeline
Occupational Health and Safety Supervisor
10-2025
ISO 45001: Occupational Health and Safety Management Systems
05-2025
ISO 14001: Environmental Management Systems
05-2025
Risk Assessment
10-2024
ISO 9001:2015 Internal Auditor
10-2024
Quality Supervisor
Rentokil Boecker
07.2024 - Current
Pest Control Supervisor
Optimal Pest Control
01.2022 - 04.2024
Customer Service Supervisor
Zain Telecommunications
07.2020 - 11.2021
Marketing Agent
Orange Telecom
02.2020 - 06.2020
Bachelor of Science - Water Resources And Environmental Management
Al-Balqa Applied University
04.2001 -