Abdallah Amaireh
QA/QC Supervisor - Public Health & Pest Control
Amman
Summary
Experienced with quality assurance and process optimization. Utilizes knowledge of quality standards to enhance operational procedures. Track record of leading teams to achieve high-quality outcomes.
Overview
5
5
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Quality Supervisor
Rentokil Boecker
06.2024 - Current
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Maintained QA programs.
- Developed monthly reports showing inspections and improvements.
- Established inspection equipment to meet quality control standards.
- Maintained inspection equipment and handled repair calls if equipment needed professional repair.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Inspected products and worker progress throughout production.
Pest Controller
Freelacer
11.2022 - 05.2024
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Minimized environmental impact by selecting eco-friendly products whenever possible while still achieving desired results against pests effectively.
- Improved customer satisfaction by providing thorough inspections and addressing specific concerns promptly.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
Customer Service Advisor
Zain Telecom
09.2022 - 05.2024
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
Pest Controller
Optimal Company for Pest Control
03.2020 - 08.2022
- Increased company revenue by upselling additional services and products based on client needs.
- Improved customer satisfaction by providing thorough inspections and addressing specific concerns promptly.
- Enhanced team efficiency through clear communication, delegation of tasks, and collaboration during large projects.
- Minimized environmental impact by selecting eco-friendly products whenever possible while still achieving desired results against pests effectively.
- Eliminated pest infestations by implementing effective treatment plans tailored to each client''s needs.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
Education
Bachelor of Science - Water Resources And Environmental Management
Al-Balqa Applied University
As-Salt, Jordan 04.2001 -
Skills
Procedure development
Quality management systems
Quality training
Calibration management
ISO standards
Quality auditor
Team leadership
Multitasking Abilities
Certification
Risk Assessment
Timeline
ISO 45001:Occupational Health and Safety Management Systems
05-2025
ISO 14001:Environmental Management Systems
05-2025
Risk Assessment
10-2024
ISO 9001:2015 Internal Auditor
10-2024
Quality Supervisor
Rentokil Boecker
06.2024 - Current
Pest Controller
Freelacer
11.2022 - 05.2024
Customer Service Advisor
Zain Telecom
09.2022 - 05.2024
Pest Controller
Optimal Company for Pest Control
03.2020 - 08.2022
Bachelor of Science - Water Resources And Environmental Management
Al-Balqa Applied University
04.2001 -