Abdallah Migdady
Khobar
Summary
Experienced hospitality professional with strong focus on operations, team collaboration, and delivering results. Adept at managing staff, ensuring guest satisfaction, and optimizing hotel processes. Known for flexibility, reliability, and effective problem-solving in dynamic environments. Skilled in budgeting, inventory control, and quality assurance.
Overview
16
16
years of professional experience
Work History
Hotel Operations Manager
Elaf Eastern Hotels
01.2022 - 09.2024
- Responsible for all aspects of operations at the hotel
- Day - to - Day staff Management and Guests
- Providing leadership and strategic planning to all departments
- Maximizing operations and guest satisfaction
- Work Very closely with the hotel owners and other stake holders
- Manage between profitability and guest satisfaction measures
- Managing the hotel team and overall hotel targets to deliver an excellent guest experience
- Manage Revenue and make strategies for increasing sales
- Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Oversaw day-to-day operations of 195 room hotel with staff of 36 employees.
- Evaluated and promptly resolved lodging facility operational issues.
Duty - Lobby Manager
Captain Hotel
01.2018 - 02.2021
- Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times
- Conducted regular inspections of common areas, identifying areas for improvement or maintenance needs.
- Improved guest satisfaction by efficiently managing the lobby area and addressing any concerns or issues promptly.
- Resolved conflicts between guests and staff members calmly and professionally, maintaining a positive work environment.
- Monitored staff performance and provided constructive feedback, leading to the continuous improvement of customer service skills.
- Provided support to other departments as needed, fostering a collaborative work environment within the hotel.
- Analyzed occupancy rates and seasonal trends to make informed staffing decisions resulting in cost savings without sacrificing quality service.
- Developed strategies for increasing repeat business by cultivating loyal relationships with returning guests.
- Oversaw day-to-day operations of 120 room hotel with staff of 32 employees.
Front Office Supervisor
Babylon Warwick Hotel
01.2014 - 12.2017
- Trainer for front desk and guest relations agents
- Coached employees through day-to-day work and complex problems.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Created, prepared, and delivered reports to various departments.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Completed bi-weekly payroll for 27 employees.
Front Office Night Manager
Larsa Hotel
01.2012 - 12.2013
- Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
- Conducted regular walk-throughs of hotel property, identifying any areas requiring attention or improvement efforts from relevant departments.
- Collaborated with daytime management to maintain consistency in hotel policies and procedures across all shifts.
- Increased efficiency in handling guest complaints by implementing standardized protocols for logging and resolving issues.
- Managed scheduling and payroll responsibilities for nighttime staff members while adhering to budgetary constraints set by upper management.
- Handled emergency situations with professionalism, maintaining guest safety as the top priority.
- Developed strong relationships with local law enforcement, ensuring timely responses to any security concerns that arose during overnight hours.
- Reviewed nightly reports on hotel performance metrics, using data-driven insights to inform decision-making processes for future improvements.
- Managed 16 employees in delivering smooth, productive night shift operations.
Front Office & Reservation Supervisor
Golden Suites & Apartments
06.2010 - 01.2012
- Fostered a positive work environment within the reservations team leading to higher employee retention rates.
- Monitored hotel occupancy trends, adjusting pricing strategies accordingly to maximize revenue potential.
- Resolved guest complaints professionally, resulting in higher levels of repeat business and positive feedback.
- Continuously reviewed competitor offerings to stay current on market trends improving overall positioning of the hotel.
- Reduced booking errors with diligent reservation management and clear communication among team members.
- Increased room occupancy rates through effective upselling techniques and personalized service recommendations.
- Handled reservations and answered questions from interested patrons for busy 67 room hotel.
- Checked in average of 100 passengers per flight.
Front Office Receptionist and Night Auditor
Arena International Hotels
01.2009 - 06.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Managed approximately 100 incoming calls, emails and faxes per day from customers.'
Education
Bachelor of Applied Arts - English Language And Literature
Mut'ah University
Jordan 01.2008
Skills
- Hotel operations knowledge Guest experience improvement
- Operations management Staff management proficiency
- Complaint resolution proficiency Customer relations Brand standards adherence
- Staff training and development Financial analysis Social media marketing
- Crisis management experience Facility maintenance inspections
- Professional communication Guest engagement strategies
- Housekeeping management Room division management
- Contract negotiation Property management systems expertise
- Training program creation Hospitality etiquette
- Hiring management Service coordination Attention to Detail
- Technical equipment operation Revenue Management
- Funds and budget management Knowledge of licensing laws
- Staff training development Customer relations expertise
Languages
Arabic
English
Custom Section
- 2018, Human Resources Management, 30 hours, ICF International
- 2018, Leadership Skills and Team Work Management, Edraak.org
- 2018, Projects Management Basics, Edraak.org + PMIJO
- 2018, Digital Marketing Course, Google
- 2018, Customer Service Course, Edraak.org
- 2018, Training of Trainers Course, 60 hours, ICF International
- 2013, First Aid Training Course, Jordanian Civil Defence Department
- 2013, Course in Basics of Administrative Organization
- 2012, Course in Time Management Strategy
- 2011, Course in Establishment and Management Teamwork
Personal Information
- Date of birth: 10/16/83
- Nationality: Jordanian
- Marital status: Single
Availlability
- Available upon request
Timeline
Hotel Operations Manager
Elaf Eastern Hotels
01.2022 - 09.2024
Duty - Lobby Manager
Captain Hotel
01.2018 - 02.2021
Front Office Supervisor
Babylon Warwick Hotel
01.2014 - 12.2017
Front Office Night Manager
Larsa Hotel
01.2012 - 12.2013
Front Office & Reservation Supervisor
Golden Suites & Apartments
06.2010 - 01.2012
Front Office Receptionist and Night Auditor
Arena International Hotels
01.2009 - 06.2010
Bachelor of Applied Arts - English Language And Literature
Mut'ah University
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