Summary
Overview
Work history
Education
Skills
Websites
Languages
Personal Information
Affiliations
Timeline
SeniorSoftwareEngineer

Abdallah Mohamed Abdelazeem

Riyadh,Riyadh Region

Summary

Talented Supervisor with excellent issue and conflict resolution skills, bringing more than [Number] years of experience driving team and organisational success. Highly effective and knowledgeable in process improvement and inventory control. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

IT Help Desk Technician

majorel company
cairo, egypt
07.2015 - 05.2016
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Improved efficiency and productivity by acquiring new skills.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Operated machinery to achieve targets while following regulations.

call center

etisalat
cairo
  • Attended telephone skills and program information training sessions to boost aptitude
  • Approved and terminated customer contracts upon request
  • Educated customers on company systems, form completion, and access to services
  • Assisted customers by answering questions and responding to inquiries.

Call Center

Vodafone
Cairo
  • Attended telephone skills and program information training sessions to boost aptitude
  • Approved and terminated customer contracts upon request
  • Educated customers on company systems, form completion, and access to services
  • Assisted customers by answering questions and responding to inquiries.

IT Technician

Internet Cafe
Cairo
  • Maintained office PCs, networks, and mobile devices
  • Performed troubleshooting and repaired peripheral devices such as printers, and scanners
  • Set up PCs, projectors, and microphones for use in video conferencing rooms
  • Configured systems according to prescribed software and hardware frameworks
  • Monitored systems in operation and quickly troubleshot errors
  • Established, repaired and optimized networks by installing wiring, cabling and devices
  • Recommended new and replacement hardware and software purchases.

Supervisor

SHAHIA FOOD LIMITED COMPANY-DUNKIN
Riyadh, Riyadh Region
10.2023 - Current
  • Built customer retention and satisfaction by delivering top-quality service.
  • Logged daily activities and notable incidents during production shifts.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Arranged manufacturing schedules to minimise downtime.

Education

Bachelor - Management Information Systems

MODERN ACADEMY FOR TECHNOLOGY AND SCIENCE
EGYPT

Bachelor of Technology - MANAGMENT INFORMATION SYSTEMS

MODERN ACADEMY FOR TECHNOLOGY AND ENGENEERING
EGYPT
09.2016 - 08.2020

Skills

  • Desktop Technical Support
  • Help Desk Operations
  • Helpdesk services
  • Staff Management
  • Customer Relations
  • Call center operations background

Languages

Arabic
Native
English
Advanced

Personal Information

Hobbies: Football, Swimming, Reading

Affiliations

  • READING
  • SWIMMNG
  • SPORTY

Timeline

Supervisor

SHAHIA FOOD LIMITED COMPANY-DUNKIN
10.2023 - Current

Bachelor of Technology - MANAGMENT INFORMATION SYSTEMS

MODERN ACADEMY FOR TECHNOLOGY AND ENGENEERING
09.2016 - 08.2020

IT Help Desk Technician

majorel company
07.2015 - 05.2016

call center

etisalat

Call Center

Vodafone

IT Technician

Internet Cafe

Bachelor - Management Information Systems

MODERN ACADEMY FOR TECHNOLOGY AND SCIENCE

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Abdallah Mohamed Abdelazeem