Abdallah Mohammad Abu Odeh
Riyadh
Summary
Pioneering, and value-driven projects leader with over 14 years’ experience of meticulously guiding key ventures across the technology in the Saudi Arabia. Skilled negotiator and problem solver, who translates strategic objectives into clear and measurable goals to successfully profit high value programs and investments, Works closely with international vendors on projects with values of up to USD 72M, and leads multi-national teams with integrity and diplomacy. Fluent in Arabic, and English.
Overview
15
15
years of professional experience
3
3
Certificates
37
37
years of post-secondary education
Work History
Delivery Projects Manager
- With the following responsibilities: PMO advisory that set projects priorities of service delivery
- Ensuring appropriate, accurate financial management and control for all projects
- Negotiates changes to the scope of work with the client and key subcontractors
- Budgeting planning of service delivery projects with deep analysis of projects requirements
- Manage internal/external and expansion projects required improving of operation and services delivery
- Manage operation partners/ vendor’s contracts and agreements with full performance & contract management
- Develops policies, procedures and processes for Department projects to maintain efficient operational excellence
- Complete responsibility for management of all phases of small to medium size projects or parts of a larger project
- Manage the project team including project managers, architects, engineers, consultants and administrative support
- Plans, directs, supervises, and controls the execution of all business, technical, fiscal, and administrative functions of the assigned project
- Achievements: Utilized in house resources to manage PAT & data services
- Cost Saving USD 4.5M
- Reduce Shared revenue percentage of contractors and increase STC revenue to 73%
- Lead managed service strategy to enhance customer experience
- Reduce trouble ticket to 27 %
- Rearrange the entire field operation workers resources into one contract resulted in optimized
Enterprise projects manager
- With the following responsibilities: Defined project deliverables and monitored status of tasks
- Gathered and analyzed market information and used findings to define product strategy
- Assesses and analyses all amendments to the project as a result of change orders and takes necessary actions to amend budge
- Develops adequate policies, procedures and processes for the Cost Control function to maintain efficient operational excellence
- Achievements: Lunch SLA process of broadband project with saving USD 1M
- Efficiently managed swap of NNP codes network, MRS projects within the tight budget and time conditions
- Enhanced the team utilization in the field of fixed service project by creating reward system
- Rrevenue increased by UDS 2M and reduce tickets by 9%.
Projects Manager
08.2014 - Current
Project Manager
Bazy Trading and Contracting Co
06.2011 - 07.2014
Customer Support Engineer
NCR Corporation
01.2008 - 04.2011
- The following responsibilities: Manage customers’ expectations with fast response or personal services
- Perform work on products and services of low complexity, specifically financial/ATM products; repairs and replace components on Tier II
- Work all incidents diligently to ensure customer satisfaction targets are achieved Enhance customer service by dealing with all incidents professionally
- Achievements: Completed the 400 sites with given time and increased profit by 3% for overall project
- Reduced the incidence of TT issues by 30% territory by leading a testing initiative improvement program.
Education
Bachelor Degree of Software Engineering -
University Of Petra
PMI, PMP - undefined
University of Virginia
Six Sigma GB. CISCO, CCNA. - undefined
Skills
Delivery service
Certification
Business Analysis Project Management Change Management Resource Management Risk Assessment Contingency
Additional Information
- efficient utilization of resources. In addition, to 6% of cost saving.
Timeline
Projects Manager
08.2014 - Current
Project Manager
Bazy Trading and Contracting Co
06.2011 - 07.2014
Customer Support Engineer
NCR Corporation
01.2008 - 04.2011
Delivery Projects Manager
Enterprise projects manager
Bachelor Degree of Software Engineering -
University Of Petra
PMI, PMP - undefined
University of Virginia