Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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ABDALRAHMAN ZAHRA

Riyadh

Summary

Accomplished Telecommunications Manager with extensive experience in hands-on and managerial telecoms roles. Skilled in [Skill] and [Skill], using exceptional communication, planning and leadership abilities to motivate high-performing, target-hitting delivery teams. Talented Telecommunications Manager, using [Skill] and [Skill] to lead high-achieving service delivery teams. Offering extensive experience evolving profit-driven strategy and policy developments for continued growth against [Type] targets. [Degree] qualified. Dependable Telecommunications Manager, offering extensive experience within telecoms management for well-rounded, reliable service delivery. Deftly leading large teams to consistently meet contract deadlines and targets through [Action]. [Area of certification] qualified. Highly-motivated Telecommunications Manager, leading by example to ensure hardworking, target-driven teams consistently achieve against service targets. Using outstanding planning abilities to manage and coordinate [Type] operations, ensuring profitable growth through faultless operational delivery. Highly-skilled [Job Title] with extensive experience managing information and communications technology for large organisations. Adept at assessing and implementing optimal technologies for improved operational systems. Accomplished planner with exceptional team leadership abilities to expertly direct high-performing ICT teams. Talented professional experienced in information and communications technology management. Develops technologies to achieve business systems and operations requirements. Leads teams by example to maintain high-performing service departments. Accomplished technology and communications management professional with [Number] years of industry experience. Strategically meets evolving business, management and service user needs. History implementing improved ICT policies to maximise operational efficiency. Driven [Job Title] possessing expertise in [Area of expertise]. Skillful in developing and coaching high-performing teams, producing technical documentation with [Software] and determining technical requirements. Positive attitude paired with strong communication and time management skills. Resourceful Project Manager with [Number] years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Instrumental [Job Title] bringing [Number] years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

ICT Manager

Adhwaa Al-Hedaya International Schools
Riyadh
08.2020 - Current
  • Responsible for overseeing technology infrastructure, developing technology strategies, managing security measures, leading a team of IT professionals, managing vendors, budgeting, project management, providing user support and training, and staying updated on emerging technologies.
  • Oversaw [Type] delivery team, ensuring accurate, efficient project completion against [Type] contract deadlines and targets.
  • Handled overall planning and management of all telecom utility operations, from [Task] to [Task].
  • Regularly monitored and assessed performance standards, continually developing and implementing improved operational policy.
  • Utilised [Skill] and [Skill] to effectively manage productive, positive stakeholder relations.
  • Managed suppliers, delivery and deadlines with meticulous attention to project briefs, enabling [Result].
  • Demonstrated outstanding problem-solving skills throughout [Task] to maintain exceptional service levels.
  • Ensured continued [Type] growth through expert strategy development and effective policy implementation.
  • Carried out regular staff coaching and development to improve overall productivity levels and enhance operational output.
  • Recruited and trained system analysts, programmers and engineers.
  • Installed new technologies without disrupting workflow.
  • Recruited, trained and managed IT teams to continually meet service user needs.
  • Controlled department budgets by sourcing cost-effective solutions.
  • Liaised with service users and business managers to meet computing requirements
  • Advised on Information and communications technology policy and process improvements.
  • Analysed system and software requirements to meet operational needs.
  • Maintained system security through regular testing and servicing.
  • Negotiated cost-efficient prices with vendors for new systems and services.
  • Managed technology resources within department budgets.
  • Assessed system performance to advise on possible updates and improvements.
  • Networked at industry seminars to build strategic business relationships.
  • Liaised with service users to ascertain necessary system improvements.
  • Upgraded hardware and software regularly for optimised systems performance.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Represented organisation at ICT-related conventions, seminars and conferences.
  • Monitored and updated software certifications for full compliance.
  • Led information and communications strategy development.
  • Sourced new and emerging technologies to optimise information services.
  • Observed workflow to establish system development priorities.

IT helpdesk manager

Adhwaa Al-Hedaya Schools
riyadh
08.2017 - 07.2020
  • Handled escalated customer queries and disputes, finding swift resolutions within [Number] minutes to promote excellent customer relations.
  • Acted as [Area of expertise] Subject Matter Expert, providing advice on complex [Type] issues.
  • Oversaw [Number]% increase in team productivity through [Action].
  • Supervised new customer onboarding processes from [Task] to [Task] to ensure seamless set up experience.
  • Maintained Standard Operating Procedures (SOPs) in [Software] to facilitate seamless workflows.
  • Efficiently onboarded [Number] customers in [Software] over [Timeframe] period.
  • Reported key and recurring issues from [Type] to [Type] using [Software].
  • Generated £[Number] revenue in [Year].
  • Utilised [Software] to communicate with customers, managing up to [Number]+ tickets per day.
  • Remotely diagnosed faults in [Type], [Type] and [Type] components within [Number]-minute average.
  • Supervised and managed daily work activities of [Number] IT Helpdesk staff.
  • Provided customers with Remote Monitoring and Management (RMM) support through [Action] and [Action].
  • Attended service liaison meetings with customer representatives to raise awareness and update policies and strategies.
  • Provide customer feedback to internal teams and developers to improve products and services.
  • Produced daily, weekly and monthly reports to increase team productivity.
  • Practised confidentiality with sensitive customer information to protect privacy.
  • Utilised ticketing system to track timeline and resolution of problems.
  • Researched latest information to stay abreast with trends.
  • Scheduled upgrades and configuration to align management information systems.
  • Facilitated high-quality service desk operations, applying best practice methods aligning with ITIL framework.
  • Reset passwords of customers to provide data protection.
  • Tracked team performance to provide feedback and status reports to management.
  • Trained and mentored support staff to provide exceptional customer service and swift resolution.
  • Set team goals to define performance and productivity.
  • Coordinated and managed daily work activities of ICT help desk staff to monitor compliance.
  • Implemented ICT support procedures and techniques to achieve maximum quality and continuous service improvement.
  • Implemented guidelines and procedures to support IT department.
  • Utilised VOIP software to communicate with customers.
  • Observed performance of hardware and software to maintain functionality and reliability.
  • Identified skills and performance gaps to provide resources and additional training.

Education

Bachelor of Technology - IT

Arab Open University
Riyadh, Riyadh Region
06.2017 - 07.2023

Skills

  • Growth strategy
  • High-value project management
  • Client relations
  • General administration
  • Policy development
  • Project budgeting
  • Team management
  • Policy implementation
  • Risk mitigation planning
  • Excel proficiency
  • Waterfall methodology
  • Reporting template development
  • Advanced problem solving
  • Business process re-engineering
  • Project planning and development
  • Lean manufacturing and design
  • Computer Architecture
  • Systems Installation, Configuration and Upgrading
  • Staff Management
  • SAN Storage Administrator
  • Fluent in [Language]
  • Team Bonding
  • Microsoft Active Directory
  • Expense reports
  • VmWare Virtualization
  • VmWare VCenter Servers
  • Plumbing
  • Software Development Lifecycle
  • Technical Support
  • Functional & Business Requirements
  • Roofing
  • Commercial construction
  • Disaster Recovery Methodologies
  • Contract Management
  • Residential construction
  • Budgeting
  • Budget administration
  • Mergers and acquisitions knowledge
  • Logistics Management
  • Change Control Processes
  • Procedure development
  • New product introductions strategies
  • Construction management
  • Startups and turnarounds background
  • Systems Design Documentation
  • Strategic planning
  • Performance Evaluations
  • Testing and Conversion Plans
  • Drywalling
  • Advanced understanding of [Software name]
  • Project estimation and bidding
  • EMC Storage Area Network Technologies
  • Programming Languages
  • Project Management
  • HVAC systems
  • Veaam Backup Infrastructure

Interests

LinkedIn abdalrahman-zahraa-9144a027b INTERESTS , horseback riding, Drawing, Learn game development

Languages

Arabic
Native
English
Fluent
Turkish
Intermediate

Timeline

ICT Manager

Adhwaa Al-Hedaya International Schools
08.2020 - Current

IT helpdesk manager

Adhwaa Al-Hedaya Schools
08.2017 - 07.2020

Bachelor of Technology - IT

Arab Open University
06.2017 - 07.2023
ABDALRAHMAN ZAHRA