ABDELGAWAD TOHAMY
Riyadh
Summary
Seasoned F&B Operations Director with 20+ years of experience in upscale dining and hotel management. Demonstrated expertise in leading successful restaurant and café pre-openings, significantly driving revenue growth in luxury hotel settings. Skilled in strategic planning, operational optimization, and team leadership, with a strong aptitude for training and developing high-performing staff. Actively seeking a dynamic and challenging role in a leading hospitality establishment. Fluent in English and Arabic. Open to relocation opportunities.
Overview
24
24
years of professional experience
Work History
Food and Beverage Operations Director
Easy Bakery
Riyadh
08.2024 - Current
- Develop strategic and operational plans for all food and beverage (F&B) units.
- Prepare annual budgets and ensure financial and operational targets are met.
- Establish standard operating policies and procedures for all outlets.
- Manage daily operations efficiently to ensure smooth workflow.
- Supervise operations across outlets, kitchens, and service teams.
- Review sales, costs, inventory, and wastage reports regularly and take corrective actions.
- Ensure compliance with food safety and hygiene standards (HACCP - GMP).
- Oversee equipment maintenance and operational readiness.
- Conduct market and competitor analysis to increase market share.
- Initiate and implement promotional and marketing activities to drive sales.
- Supervise menu engineering and product development to meet customer demands.
- Lead the opening of new outlets and ensure operational readiness.
- Recruit, select, and retain qualified staff across all departments.
- Implement training and development programs to enhance staff performance.
- Build a motivating work environment to reduce staff turnover.
- Define roles, responsibilities, and KPIs for all supervisory and operational staff.
- Ensure top-level customer service in line with hospitality standards.
- Handle customer complaints efficiently and promptly.
- Monitor customer reviews and feedback from digital platforms.
- Apply quality assurance programs and conduct regular audits.
- Submit monthly and quarterly performance reports to senior management.
- Analyze KPIs including sales, cost control, customer satisfaction, and productivity.
- Provide recommendations for continuous improvement.
- Approve operational plans and budgets.
- Take decisions regarding hiring, promotions, and staff movements.
- Approve supplier contracts after financial and technical review.
- Represent the company with government and regulatory authorities related to F&B operations.
Food and Beverage Operations Director
Ysha - Prince Mohammad Bin Abdulaziz International Airport
Al Madinah
08.2023 - 08.2024
- Overseeing the service of all food and beverage within the company.
- Paying attention to detail on how food and beverage is presented, ensuring that the customer receives a high-quality product every time.
- Taking an interest in food and beverage and customer service, striving to ensure that the highest standards are met at all times.
- Completing simple food preparation tasks as necessary to assist in food service.
- Attending key meal times and ensuring that all customers receive the best possible service as well as providing an initial point of contact for any questions or complaints.
- Dealing with customer compliments by complimenting staff and resolving complaints satisfactorily, referring to your line manager when necessary.
- Liaising with the Chef on duty to ensure smooth food service.
- Organizing and delivering events and functions to the required standards working alongside the Event Coordinator.
- Liaising with the Event Coordinator regarding the organization of functions and events.
- Engaging and managing food and beverage offerings to ensure cost accuracy whilst achieving the correct overall performance.
- Identifying and maximizing sales opportunities to achieve profitable sales growth.
- Reporting and communicating regularly with the management team regarding the performance of the department and ensuring that they are informed of any relevant information or issues.
- Knowledge of Health, Safety, and Environment Food in a Catering Environment.
- Maintaining levels of quality, cleanliness, food safety, and hygiene in line with the company's Occupational Health and Safety Management Systems.
- Ensuring that security is maintained and staffing events is appropriately staffed and in accordance with licensing laws and licensing procedures.
- Build and develop a zero accident culture within your team by ensuring accurate reporting of incidents and near misses, as well as reporting any equipment faults to your line manager in line with company procedures.
Food and Beverage Operations Director
Kaylah Hospitality
Yanbu
09.2020 - 07.2023
- Develop and implement strategic plans to achieve F&B revenue and operational goals.
- Lead the F&B team, fostering a culture of excellence and continuous improvement.
- Monitor industry trends and adjust operations to stay competitive and innovative.
- Oversee the day-to-day operations of all F&B outlets, ensuring consistency and quality.
- Ensure compliance with health, safety, and sanitation regulations.
- Maintain relationships with suppliers and negotiate contracts for best pricing and service.
- Implement and monitor quality control procedures across all outlets.
- Manage budgets, cost controls, and financial forecasts to achieve revenue and profit targets.
- Analyze financial reports to identify areas for cost savings and revenue growth.
- Work with the finance department to ensure timely and accurate reporting of financials.
- Recruit, train, and develop high-performing staff, ensuring they meet organizational standards.
- Foster a positive and collaborative work environment that encourages staff retention and satisfaction.
- Implement training programs focused on customer service, food safety, and operational efficiency.
- Ensure exceptional guest experiences by maintaining high service standards and addressing customer feedback.
- Create initiatives to increase customer satisfaction, loyalty, and repeat business.
- Design new menus and promotions, in collaboration with chefs and marketing teams.
- Oversee F&B operations for special events, banquets, and catering services.
- Work with the events team to ensure seamless execution of large-scale events.
- Ensure proper staffing and logistics for each event, optimizing guest satisfaction.
- Ensure all outlets adhere to local, national, and international food safety standards.
- Conduct regular health and safety audits and address any non-compliance issues immediately.
Food and Beverage Operations Manager
Chef Delicious LLS
Riyadh
07.2019 - 09.2020
Restaurant General Manager
Aani & Dani Chocolatier
Jeddah
10.2018 - 04.2019
Café General Manager
Godiva Chocolatier
Doha
12.2016 - 05.2018
Restaurant General Manager
Shatter Abbas Restaurants
Doha
10.2015 - 10.2016
Assistant Restaurant Manager
Souq Waqif Boutique Hotels
Doha
10.2014 - 09.2015
Assistant Restaurant Manager
Emporio Armani
Doha
11.2011 - 10.2014
Team Leader
Grand Hyatt Doha Hotel
Doha
01.2009 - 08.2011
Waiter
Hyatt Regency Sharm El-Sheikh Resort
Sharm El Sheikh
06.2005 - 01.2009
Waiter
Hyatt Regency Taba Heights Resort
Taba Heights
09.2002 - 01.2004
Education
B.S. - Hospitality Administration & Management
Cairo University
06.2001
High school Diploma - undefined
Industrial Schools
06.1997
Skills
- Operations Management
- Team Training & Development
- Strategic Planning
- Menu Development
- Guest Satisfaction
- P&L Responsibility
- F&B Operational Efficiency
- Safety Compliance
- Quality Assurance
- Customer Excellence
- Hospitality Management
- Inventory Management
Professional Highlights
- Successfully launched and managed 6 diverse F&B ventures, including Kaylah Hospitality's Mediterranean lounge and Chef Delicious in Riyadh.
- Drove an average 30% revenue increase in luxury hotel settings, leveraging a deep understanding of the Gulf region, especially in KSA and Qatar.
- Expert in crafting varied menus from Mediterranean cuisine to gourmet chocolates, ensuring top-tier dining experiences while implementing strategies that reduced procurement costs by 15%.
- Created & implemented operational manuals, SOPs, and training programs, significantly enhancing service standards and team efficiency.
- Played a key role in organizing and delivering major events, fostering strong client relationships, and ensuring adherence to health and safety standards.
Personal Information
Availability: Open to relocation opportunities.
Timeline
Food and Beverage Operations Director
Easy Bakery
08.2024 - Current
Food and Beverage Operations Director
Ysha - Prince Mohammad Bin Abdulaziz International Airport
08.2023 - 08.2024
Food and Beverage Operations Director
Kaylah Hospitality
09.2020 - 07.2023
Food and Beverage Operations Manager
Chef Delicious LLS
07.2019 - 09.2020
Restaurant General Manager
Aani & Dani Chocolatier
10.2018 - 04.2019
Café General Manager
Godiva Chocolatier
12.2016 - 05.2018
Restaurant General Manager
Shatter Abbas Restaurants
10.2015 - 10.2016
Assistant Restaurant Manager
Souq Waqif Boutique Hotels
10.2014 - 09.2015
Assistant Restaurant Manager
Emporio Armani
11.2011 - 10.2014
Team Leader
Grand Hyatt Doha Hotel
01.2009 - 08.2011
Waiter
Hyatt Regency Sharm El-Sheikh Resort
06.2005 - 01.2009
Waiter
Hyatt Regency Taba Heights Resort
09.2002 - 01.2004
B.S. - Hospitality Administration & Management
Cairo University
High school Diploma - undefined
Industrial Schools