Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Abdelraheem Ismail

Summary

IT Application Support Career Objective: Experienced in IT application support and technical support specialist with seven years of expertise in the banking sector. Proactive in providing application support in a fast-paced environment and consistently seeking to enhance technical skills to benefit the organization. Skilled Application Support keen to take ownership of post-release customer satisfaction and technical stability, looking for a similar role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Backup Administrator

Export Development Bank
01.2019 - 05.2024
  • Backup environment including Backup servers, backup storage, network configuration and clients.
  • Configuration of backup solution on requested servers like oracle, SQL, DB2 etc.
  • Performing disaster recovery tests.
  • Creating backup reports and alerts as per requirement.
  • Troubleshooting communication/functional issues. against Media Agent and Commserve.
  • Monitoring backup jobs and system performance, and promptly troubleshooting any arising issues.
  • Collaborating with other IT teams ensures seamless integration of backup systems with other infrastructure components.
  • Managing Tape drive by ensuring the data is copied from a primary storage device to a tape cartridge.
  • Performing backups for all critical data into magnetic mediums and archiving it onto storage devices. and maintaining secondary boot drives in case of server failure to minimize down time.
  • Performs all other related duties as required or assigned.

T24 Application Support

Export Development Bank
01.2019 - 05.2024
  • Installing and upgrading on T24 environment and updating with necessary patches as and when applicable.
  • Deploy BCON on the system which used to install non-core T24 application as per Business department's requirement.
  • Evaluate and test new or modified software programs after deploy BCON on application to verify that programs function according to user requirements.
  • Responsible for execution and support for live COB and test COB (Close of Business).
  • Provide technical production support to the core banking application team.
  • Responsible for T24 Test Environment Creations and support in integration testing.
  • Collaborate with internal teams and vendors to fix and improve products.
  • Support and monitor user's activities under Temenos T24.
  • Maintain application system's user and technical documentation adhering to the standards and formats defined for the department.
  • Manage and administrator Joss Web server.
  • Perform ETL processes by extracting data from T24 database and loading into insight SQL server for Business Intelligent unit.
  • Responsible for execution the daily backup for T24 core banking system database file.
  • Work in development team project in improving or upgrading T24 application programs.

Technical Support

Export Development Bank
08.2017 - 02.2019
  • Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.
  • Adding and configuring new Workstations
  • Plan, configure, and Implement Domain Controller and Active Directory, DHCP, DNS, File Server and Exchange Server.
  • Installation of Anti-virus and troubleshooting Desktop/Laptop's Operating System.
  • Providing Desktop support to end users relating MS-Outlook, Application, Network/Local Printer, and managing domains, auditing user permissions across platforms.
  • Create, modify, and manage user accounts, groups, and permissions to ensure secure and efficient access to network resources.
  • Develop appropriate management reports about service support performance in terms of reported incident statistics, response time, etc.
  • Analyze call logs and/or ticket requests to detect common trends and underlying problems Install, configure, maintain and monitor computer operating systems, applications, and networks.
  • Performs all other related duties as required or assigned.

Education

Master of Computer Science -

Sudan University of Science & Technology
Khartoum,Sudan
10-2020

Master of Business Administration -

Osmania University
Hyderabad,India
06-2016

Bachelor in Computer Science -

Future University
Khartoum,Sudan
02-2013

Skills

  • Microsoft Windows 10/11 & Windows Server2012
  • SQL, Oracle (DBMS)
  • Backup Solution (commvault)
  • Jboss Web Server
  • Red hat System Administration
  • Microsoft office 365 (Team & SharePoint)
  • TCP/IP and general network knowledge
  • Service Desk Call Logging system (Remedy)

Certification

Oracle certified Associate (OCA) Oracle Testing ID: OC1614859

Additional Information

Nationality:

Sudanese

Present Address:

Riyadh, Saudi Arabia

Date of Birth:

6 Nov 1991

Iqama NO:

2581547540

Iqama Status:

Valid & Residency Visa (Transferable)

Passport Number:

P11641031

Notice Period:

Available upon request

Timeline

Backup Administrator

Export Development Bank
01.2019 - 05.2024

T24 Application Support

Export Development Bank
01.2019 - 05.2024

Technical Support

Export Development Bank
08.2017 - 02.2019

Master of Computer Science -

Sudan University of Science & Technology

Master of Business Administration -

Osmania University

Bachelor in Computer Science -

Future University

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Abdelraheem Ismail