Abdelrahman Abdel-Aziz
Jizan
Summary
Restaurant Manager with 16 years of experience in high-end, fast-paced dining environments. Proven ability to enhance guest satisfaction through effective team training and development. Achieved significant revenue growth by implementing successful upselling strategies and reducing staff turnover. Expertise in managing diverse teams and overseeing all aspects of restaurant operations, from back-office functions to front-of-house performance.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Royal Hospitality Group/jazan in Hotel
Jazan, Saudi arabia
05.2025 - Current
- Oversaw daily restaurant operations to ensure smooth service and guest satisfaction.
- Managed staff schedules to optimize labor efficiency and maintain service quality.
- Implemented training programs for new employees to enhance team performance.
- Monitored inventory levels and ordered supplies to prevent shortages and waste.
- Enforced health and safety regulations to comply with local food safety standards.
- Coordinated special events and promotions to attract new customers and increase engagement.
- Resolved customer complaints effectively to maintain positive dining experiences.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Shift manager/Supervisor
Lagardere company
Riyadh
08.2024 - 03.2025
- Pre-opening restaurant supervisor for more than 5 outlets in Riyadh airport.
- Led pre-opening operation and equipment installation, and staff onboarding.
- Developed and implemented standard operating procedures to streamline operations.
- Oversaw daily operations, including staff scheduling, tasks, quality control and guest satisfaction.
- Lead the team and make daily inventory.
- Contact the BOH doe daily needs and check non available items and items to push.
- Work on guest feedback and train the team to develop their skills.
- Make the daily sales and financial reports and send it to the head office.
- Monitoring the daily sales for more than 2 outlets daily and work on solving problems.
- Make the daily requisition and look after operation needs.
- Work on keeping healthy environment and motivate the team to give their best
Shift manager/Supervisor
The Farm Restaurant
Dubai
10.2016 - 10.2022
- Organized special events in the restaurant including receptions and corporate lunch.
- Led and directed team members on effective methods, operations and procedures for a restaurant of 350 seats capacity.
- Clearly and promptly communicated pertinent information to staff such as large reservations and events booking.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Maintained safe working and guest environment to reduce the risk of injury and accidents.
- Met, greeted and encouraged feedback from guests and used the feedback to implement positive changes within the restaurant
Supervisor
Steigenberger Makadi Hotel and Resort Red Sea
Egypt
03.2015 - 04.2016
- Work closely with the manager to identify and resolve performance issues of the team members.
- Supervise all hourly staff, provide work direction and set vacation plans.
- Assist in scheduling staff and set monthly and weekly plans.
- Perform any duty requested by management to ensure the effective and efficient dining operation
Supervisor
Jaz Crystal Hotel
Marsa Matrouh
04.2013 - 09.2014
- SUPERVISE and led the staff in open buffet restaurant of 500 seats capacity.
- Provide the feedback to the staff and department managers on the staff performance responsibilities.
- Assist in monthly inventory and requisitions.
- Responsible for opening and closing procedures
Supervisor
Palm Royale Hotel
Red Sea
09.2012 - 03.2013
Supervisor
Iberotel Lamaya Hotel
Red Sea
10.2010 - 06.2012
Waiter
Courtyard by Marriott Hotel
Mass
01.2010 - 03.2010
Waiter
Iberotel Lamaya Hotel
Red Sea
11.2006 - 02.2008
Food Runner
Dreams beach hotel
Marsa Alam
04.2006 - 10.2006
Education
Tourism and hospitality management - Hospitality and tourism management, Dining room, Cost control, Business plans
Cape cod community college
MA, USASkills
- Staff management
- Inventory control
- Customer service
- Health regulations
- Event coordination
- Quality assurance
- Scheduling optimization
- Budget management
Languages
- Arabic
- English
Personal Information
- Marital Status: Married
- Visa Status: transferable iqama
Timeline
Restaurant Manager
Royal Hospitality Group/jazan in Hotel
05.2025 - Current
Shift manager/Supervisor
Lagardere company
08.2024 - 03.2025
Shift manager/Supervisor
The Farm Restaurant
10.2016 - 10.2022
Supervisor
Steigenberger Makadi Hotel and Resort Red Sea
03.2015 - 04.2016
Supervisor
Jaz Crystal Hotel
04.2013 - 09.2014
Supervisor
Palm Royale Hotel
09.2012 - 03.2013
Supervisor
Iberotel Lamaya Hotel
10.2010 - 06.2012
Waiter
Courtyard by Marriott Hotel
01.2010 - 03.2010
Waiter
Iberotel Lamaya Hotel
11.2006 - 02.2008
Food Runner
Dreams beach hotel
04.2006 - 10.2006
Tourism and hospitality management - Hospitality and tourism management, Dining room, Cost control, Business plans
Cape cod community college
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