Abdelrahman Elfaki
Riyadh,Saudi Arabia
Summary
Experienced in retail operations with a strong commercial awareness and expertise in product and service sales. Proficient in advanced administration, point of sale systems, and after-sales support. Demonstrates exceptional communication finesse, customer liaison, and relationship management. Adept at sales reporting, product demonstrations, time management, social media strategies, project coordination, and customer service. Career goal: to leverage extensive skills to drive business growth and enhance customer satisfaction.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Sales agent
Smart Security Company
Khartoum, Sudan
10.2021 - 04.2022
- Improved new business using targeted door-to-door selling.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Managed product demonstrations for increased customer engagement.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Enhanced sales performance with thorough knowledge of product range.
- Handled high-volume telesales enquiries within call-time targets.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Used management software and data analysis to forecast product demand.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Negotiated and closed sales to secure profitable deals and contracts.
- Processed customer payments and set up direct debits for long-term service contracts.
Administrative assistant
Mercal Clinic
Khartoum, Sudan
08.2020 - 09.2021
- Streamlined administrative processes for increased efficiency in the workplace.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- Received and checked financial statements and reconciled related accounts.
- Transcribed or scanned data to create new files.
- Updated company databases by inputting new employee contact information and employment details.
- Sorted and organised different types of information by document type, personnel or location.
Conference organiser
Dentocare Clinic
Khartoum, Sudan
02.2020 - 07.2020
- Scheduled regular meetings with the event team; shared updates and delegated tasks efficiently.
- Explained event packages, options and prices clearly to customers.
- Assessed individual customer needs and recommended event packages to suit.
- Prepared comprehensive reports post-conference for stakeholder review.
- Negotiated agreements with vendors for cost-effective event management.
- Completed opening and closing procedures, from product replenishment to budget control.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Completed customer orders with speed and accuracy.
Education
Bachelor's degree - Dentistry
Ibn Sina University
Sudan 07.2012 - 02.2019
Skills
- Retail operations awareness
- Commercial Awareness
- Product and service sales
- Advanced administrator
- Point of sale systems
- After-sales support
- Lead generation expertise
- Sales forecasting
- Price structuring
- Communication finesse
- Customer liaison
- Customer relationship management
- Sales reporting
- Product demonstrations
- Time management mastery
- Social media savvy
- Project coordination
- Customer Service
- Listening capacity
Languages
Arabic
Native
English
Advanced
References
References available upon request.
Timeline
Sales agent
Smart Security Company
10.2021 - 04.2022
Administrative assistant
Mercal Clinic
08.2020 - 09.2021
Conference organiser
Dentocare Clinic
02.2020 - 07.2020
Bachelor's degree - Dentistry
Ibn Sina University
07.2012 - 02.2019
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