Summary
Overview
Work History
Education
Skills
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Certification
Languages
Educational Projects
References
Timeline
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Abdelrahman Elsayed

Jeddah,Saudi Arabia

Summary

Focused and results-driven NOC Analyst with proven experience in maintaining network stability, handling incidents, and ensuring 24/7 system availability. Strong background in troubleshooting, performance analysis, and issue escalation across complex IT infrastructures. Proficient in scripting and automation to improve operational workflows. Certified in CCNA and Security+, with a solid understanding of networking and cybersecurity. Known for staying calm under pressure, resolving problems quickly, and collaborating effectively with teams to meet critical uptime and SLA targets. Fully committed to continuous growth in the NOC field.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

NOC Analyst

BTC Networks
Jeddah, Saudi Arabia
01.2024 - 05.2025
  • Monitored and managed the bank's network infrastructure to ensure optimal performance and 24/7 availability.
  • Delivered technical support in a high-availability banking environment, ensuring service continuity and data security.
  • Handled incidents and performance issues in compliance with SLAs, OLAs, and KPIs.
  • Documented all operational activities in line with internal procedures and audit standards.
  • Proactively followed up on outage and performance alerts to ensure timely resolution.
  • Analyzed system resource usage (CPU, RAM, storage) using dashboards and performance metrics.
  • Acted as a primary point of contact during the absence of the manager, taking ownership of escalations and decision-making.
  • Provided both first and second-level technical support to internal users and clients.
  • Worked across multiple monitoring and ticketing platforms including PRTG, Zabbix, OPmanager, ServiceNow, Lansweeper, Dynatrace, and more.
  • Collaborated with cross-functional teams (Applications, Network, Servers, Storage, Security, and DB) to resolve incidents and maintain service integrity.
  • Communicated with ISPs to open, follow up, and resolve tickets, ensuring link availability and business continuity.
  • Followed structured incident response procedures to minimize service disruptions and downtime.
  • Prepared detailed reports and documentation for incidents and operational activities.
  • Organized and onboarded devices into monitoring platforms while enforcing relevant security policies.
  • Developed automation scripts and reporting tools using Python and APIs to improve monitoring efficiency and accuracy.
  • Recognized as the top-performing team member during the first year of employment, reflecting high performance, reliability, and leadership potential.
  • Trained and supported new team members, accelerating their integration and ensuring adherence to NOC procedures.

Technical Support Specialist

Rwaa’a Alqarn Foundation
Jeddah, Saudi Arabia
04.2022 - 01.2024
  • Provided remote and on-site technical support for desktops, laptops, printers, and network devices to ensure uninterrupted operations.
  • Installed, configured, and maintained Windows operating systems, Microsoft Office suite, and various enterprise applications.
  • Diagnosed and resolved hardware, software, and network issues promptly to minimize downtime and maintain productivity.
  • Managed and maintained Cisco switches, routers, and VoIP systems, ensuring reliable network connectivity and voice communications.
  • Conducted routine maintenance and updates on IT equipment to enhance system performance and security.
  • Assisted users with account management, permissions, and access controls in Active Directory and related systems.
  • Documented support activities, troubleshooting steps, and resolutions according to company standards.
  • Collaborated with network and infrastructure teams to escalate and resolve complex technical issues.
  • Trained end-users on best practices for hardware and software usage to reduce recurring problems.

Sales Specialist

Rwaa’a Alqarn Foundation
Jeddah, Saudi Arabia
04.2022 - 01.2024
  • Provided technical consultation and product recommendations on IT hardware and network equipment to customers, aligning solutions with their needs.
  • Leveraged in-depth product knowledge to improve customer engagement and drive sales growth.
  • Assisted customers in understanding product features, benefits, and compatibility to facilitate informed purchasing decisions.
  • Maintained up-to-date knowledge of market trends and competitor offerings to better position products.
  • Collaborated with sales and technical teams to ensure seamless customer experience and post-sale support.
  • Achieved and exceeded sales targets through effective communication and customer relationship management.

Education

BEng - Computer Engineering

Ahram Canadian University
Cairo
01.2016 - 01.2021

Skills

  • Network Monitoring & Incident Management
    Proficient with Dynatrace, PRTG, Zabbix, Micro Focus, OBM
    Incident detection, troubleshooting, escalation, and resolution
    ITIL processes: Incident, Problem, Change Management
  • Networking & Security
    TCP/IP, LAN/WAN, Routing & Switching
    Cisco switches and routers management
    Firewalls, IDS/IPS security controls
  • Certifications: CCNA, Security, CompTIA Network
  • Systems & Tools Administration
    Service Desk Plus, OTRS, Lansweeper
    Hardware monitoring: CPU, RAM, Storage
    Remote access and cloud computing basics
  • Programming & Automation
    Python scripting for automation and monitoring tasks
    Basic C and OOP knowledge
  • Data Visualization & Reporting
    Matplotlib, Seaborn, Plotly
  • Documentation: Microsoft Office, Confluence
  • Soft Skills
    Effective communication, problem-solving, teamwork
    Time management, adaptability under pressure

Certification

  • Cisco Certified Network Associate (CCNA), 07/2023, Credential ID : CSCO14399964
  • CompTIA Security+, 03/2025, Credential ID : COMP001022740760
  • Python from Bootcamp – Udemy, 06/2022, Credential ID : UC-132f8ffe-f586-4712-906c-960053f13583

Languages

English
Arabic

Educational Projects

  • Real Time Traffic Rules Violation Detection (Graduation Project), Developed a YOLOv5-based system for real-time traffic monitoring, identifying violations like speeding and illegal turns. Processed live video feeds to detect and log violations for automated enforcement.,
  • Web Scraping for Data Extraction (Python Project), Extracted and analyzed 100% of book and author datasets from websites, storing data in Excel for further processing.
  • Transfer Voice Using Li-Fi Technology, Researched and developed Li-Fi technology to transmit voice using LED light instead of radio waves.
  • Designed and implemented a prototype that converts voice into digital signals via high-speed LED switching (ON/OFF method). Explored potential Li-Fi applications in environments where Wi-Fi is unsafe, such as hospitals and aircraft. Analyzed the differences between Li-Fi and Wi-Fi in terms of speed, security, and cost.

References

References available upon request.

Timeline

NOC Analyst

BTC Networks
01.2024 - 05.2025

Technical Support Specialist

Rwaa’a Alqarn Foundation
04.2022 - 01.2024

Sales Specialist

Rwaa’a Alqarn Foundation
04.2022 - 01.2024

BEng - Computer Engineering

Ahram Canadian University
01.2016 - 01.2021

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