Abdelrahman Hashim
Riyadh,Saudi Arabia
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer service representative and data entry
Xceed Egpt
Egypt, Egypt
2018.12 - 2024.02
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Followed scripts when answering common customer questions.
Data entry
Raya
Cairo, Egypt
2015.12 - 2016.12
- Asked probing questions of clients to understand their needs and identify actionable requirements.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
Call centre agent
i CAll
Cairo , Egypt
2015.01 - 2015.11
- Performed simple calculations and computer data entry.
- Monitored data entry operations to enforce timeframe compliance.
- Met productivity goals through swift, precise data entry.
- Completed general data entry tasks with efficiency and accuracy.
Education
Bachelor of Business Administration - Business Administration
The worker university
Egypt 2012.12 - 2016.12
Skills
- Training programmes
- Data Confidentiality
- Microsoft Office Suite
- Customer care
- Data entry
- Office 365 usage
- Lead management
- Report analysis
Languages
English
Upper intermediate
Certification
- Certified Information Systems Security Professional
Timeline
Customer service representative and data entry
Xceed Egpt
2018.12 - 2024.02
Data entry
Raya
2015.12 - 2016.12
Call centre agent
i CAll
2015.01 - 2015.11
Bachelor of Business Administration - Business Administration
The worker university
2012.12 - 2016.12