Summary
Overview
Work history
Education
Skills
Skills
Languages
Certification
Timeline
Generic
Abdelrahman Ibrahim

Abdelrahman Ibrahim

Riyadh,Saudi Arabia

Summary

Results-driven Program and PMO Leader with experience in enterprise transformation, GRC, Business Assurance, portfolio governance, budget management, and strategic initiative delivery. Proven ability to lead cross-functional teams, manage complex programs, optimize resources, and deliver business outcomes while ensuring alignment with organizational objectives and governance standards.

Overview

23
23
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Program Manager / PMO Lead – Business Assurance

stc
Riyadh
2025.04 - Current
  • Lead portfolio planning, governance, and delivery management for Business Assurance Management (BAM) initiatives, covering Revenue Assurance (RA), Fraud Management (FM), and Business Assurance platforms.
  • Manage end-to-end program governance, including project planning, stakeholder management, executive reporting, risk management, and cross-functional coordination.
  • Oversee demand management, resource planning, and delivery capacity to ensure alignment between business priorities, available resources, and strategic objectives.
  • Manage budget planning, forecasting, financial governance, vendor contracts, and resource optimization across BAM initiatives and operational activities.
  • Drive the implementation and enhancement of critical Business Assurance platforms, including Revenue Assurance and Fraud Management solutions, while ensuring alignment with business and technology strategies.
  • Coordinate with business, architecture, cybersecurity, operations, procurement, finance, and external vendors to ensure successful project delivery and compliance with governance requirements.
  • Lead governance activities related to architecture approvals, security reviews, compliance assessments, operational readiness, and production handovers.
  • Establish executive dashboards, portfolio reporting, performance metrics, and governance frameworks to support leadership decision-making and strategic planning.
  • Support the development of long-term Business Assurance roadmaps, modernization initiatives, automation opportunities, and AI-driven assurance capabilities.
  • Manage vendor performance, contractual deliverables, service quality, and budget utilization across multiple strategic engagements.

PMO Officer – GRC Enablement

stc
Riyadh, Riyadh Region
2022.06 - 2025.04
  • Played a key role in establishing and executing stc's Governance, Risk & Compliance (GRC) transformation journey, supporting the implementation of enterprise-wide governance and compliance capabilities.
  • Managed PMO activities across multiple GRC domains, including Enterprise Risk Management (ERM), Internal Control & Compliance (ICR), Audit Management, Business Continuity Management (BCM), and Legal & Regulatory Affairs.
  • Led demand and supply management processes, ensuring effective prioritization, resource allocation, and alignment of delivery capacity with business objectives.
  • Oversaw budget planning, forecasting, financial tracking, and governance to ensure efficient utilization of resources and successful program delivery.
  • Coordinated cross-functional stakeholders across business, technology, risk, audit, compliance, and legal functions to drive implementation and organizational alignment.
  • Monitored project performance, risks, dependencies, compliance obligations, and audit findings while ensuring timely execution of remediation and improvement initiatives.
  • Developed governance frameworks, implementation roadmaps, executive dashboards, portfolio reports, and steering committee materials to support decision-making and progress tracking.
  • Supported the implementation of regulatory requirements, compliance controls, risk management practices, audit recommendations, and business continuity capabilities across the organization.
  • Ensured alignment of GRC initiatives with corporate governance standards, regulatory requirements, and strategic business objectives.

Project Manager

STCS
Riyadh, Riyadh Region
2018.04 - 2022.06
  • Managed project budgets, timelines, scope, resources, and risks to ensure successful delivery of strategic business and digital transformation initiatives.
  • Applied project management methodologies and governance frameworks to drive successful project execution and stakeholder satisfaction.
  • Established lean governance models and enhanced project efficiency through effective planning, communication, and delivery management.
  • Led cross-functional teams and vendors throughout the project lifecycle, ensuring alignment with business objectives and organizational priorities.
  • Successfully delivered multiple enterprise solutions, including the EBU Planning & Incentive Dashboard, Oracle Incentive Compensation (OIC) implementation, stc Employee Performance Management System, Executive Evaluation Portal, and SAP-based Recruitment & Onboarding Dashboards.
  • Coordinated business and technology stakeholders to ensure successful implementation, user adoption, and operational readiness of delivered solutions.

QA Test Lead

Rawafed Tech
Riyadh, Riyadh Region
2016.06 - 2018.06
  • Defining testing standards and strategies, establishing formal QA processes, and overseeing all aspects of QA, such as using best practices and establishing metrics.
  • Develop Project Test Plan.
  • Calibrate Test Estimate and Allocation.
  • Formulating and executing test strategies.
  • helped the team understand and implement Defect prevention as per the ISTQB Standards
  • Develop Detail Level Test Estimate that will be used by the team to provide proper time estimation

Senior QA & Performance engineer

Ejadah
Riyadh, Riyadh Region
2015.06 - 2016.06
  • Defined testing scope and requirements for specific features or products.
  • Extracted software testing requirements from business requirements for both functional & non-functional specifications.
  • Planned and created automated tests for web scripts applications using Selenium.
  • Planned and created performance tests scripts for web applications using HP Loadrunner, Gmater, HP performance center.

Software Tester

Ejadah
Riyadh, Riyadh Region
2014.06 - 2015.06
  • Reviewing software requirements and preparing test scenarios.
  • Executing tests on software usability.
  • Analyzing test results on database impacts, errors or bugs, and usability.
  • Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
  • Interacting with clients to understand product requirements.
  • Participating in design reviews and providing input on requirements, product design, and potential problems.

Software Developer

Medconnect
Amman, Jordan
2012.06 - 2014.06
  • Work with developers to design algorithms and flowcharts
  • Produce clean, efficient code in .Net C# based on specifications
  • Integrate software components and third-party programs
  • Verify and deploy programs and systems
  • Troubleshoot, debug and upgrade existing software
  • Gather and evaluate user feedback
  • Recommend and execute improvements
  • Create technical documentation for reference and reporting

Technical Support

Water Countr & Busch Gardens
Williamsburg,Virginia , USA
2011.01 - 2012.06
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.

Banquet Service Supervisor

Meridian Hotel
Amman,Jordan
2005.06 - 2010.06
  • Mentored team members in logistics coordination, vendor negotiation and client rapport-building.
  • Accurately calculated and processed expenses during and after events.
  • Stuff hiring
  • Hired temporary event staff based on budgets, event size and specialised skills required.
  • Welcomed guests into venues, showing them to tables and providing menus.

Waiter

le meridien hotel
Amman,Jordan
2003.06 - 2005.06
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.

Education

Bachelor degree - computer information system (CIS)

Hassan bin talal university
Maan/Jordan
2010.06 - 2013.07

Skills

-MS Projects

-Trillo

-Jira

-Load runner

-HP ALM

-HP Prefomance Center

-Gmater

-Cucumber Selenium 30

-Visual Studio

-net c# framework

-MySQL

-Appium for test automationStaff Management

Skills

 

  • Program & Project Management
  • PMO Governance & Portfolio Management
  • Strategic Planning
  • Budget & Financial Management
  • Demand & Capacity Management
  • Stakeholder Management
  • Vendor Management
  • Governance, Risk & Compliance (GRC)
  • Business Assurance Management (BAM)
  • Risk Management
  • Business Requirements Analysis
  • Test Management & Quality Assurance
  • Cross-Functional Leadership

Languages

Arabic
Fluent
English
Advanced

Certification

  • PMP - Project Management Professional(PMI)
  • Archer Into (Archer Acadimy)
  • Archer Foundational Skills(Archer Acadimy)
  • Agile Scrum Master(Scrum allince )
  • Agile Product owner (Scrum allince )
  • ASTQB test analyst(ISTQB )
  • ASTQB Agile testing (ISTQB )
  • ASTQB fundamentals level(ISTQB )
  • .net c# course (pinoer academy)

Timeline

Program Manager / PMO Lead – Business Assurance

stc
2025.04 - Current

PMO Officer – GRC Enablement

stc
2022.06 - 2025.04

Project Manager

STCS
2018.04 - 2022.06

QA Test Lead

Rawafed Tech
2016.06 - 2018.06

Senior QA & Performance engineer

Ejadah
2015.06 - 2016.06

Software Tester

Ejadah
2014.06 - 2015.06

Software Developer

Medconnect
2012.06 - 2014.06

Technical Support

Water Countr & Busch Gardens
2011.01 - 2012.06

Bachelor degree - computer information system (CIS)

Hassan bin talal university
2010.06 - 2013.07

Banquet Service Supervisor

Meridian Hotel
2005.06 - 2010.06

Waiter

le meridien hotel
2003.06 - 2005.06
Abdelrahman Ibrahim